IT Service Engineer

In this exciting time of scaling our product and innovating the company with new tools, we are looking for an IT Service Engineer to join our Belgrade office team! In this role, you will be crucial for providing technical assistance to our users and staff, with duties such as ensuring optimal use of our hardware and software tools, enhancing system performance, but also standardizing and innovating our IT infrastructure through interesting projects.

What the role involves:

Independently resolve hardware, software, and access tickets, improving documented processes along the way

Administer core platforms including Google Workspace (Gmail, Drive, Meet, Shared Drives, Calendar, Google Admin Console), Okta (user lifecycle, MFA policies, basic app assignments), Slack, Notion, and Zoom

Configure and troubleshoot VPN/ZTNA and remote access solutions

Set up and support advanced workplace IT configurations (meeting rooms, printers, town hall spaces)

Build and maintain basic automation workflows using Slack Workflows, Zapier, Google Workspace automations, and n8n

Manage and prioritise a personal ticket queue effectively

Maintain and improve IT knowledge base entries

Handle employee onboarding and offboarding end-to-end

Escalate complex issues with clear diagnosis notes and follow up until resolved

What we are looking for:

Minimum secondary school / vocational IT qualification; BA preferred

Google Workspace administration experience (users, groups, licensing, Gmail routing basics, Shared Drives, Google Admin Console)

Okta administration experience (user lifecycle management, MFA policies, basic app integrations and assignments)

Administration of collaboration tools (Slack, Notion, Zoom, Google Meet)

VPN/ZTNA administration and configuration

Basic automation skills: Slack Workflows, Zapier, Google Workspace automations, n8n

Basic scripting for task automation

Familiarity with cloud environments (preferably GCP)

CompTIA A+ or equivalent hardware knowledge

Google Associate Workspace Administrator or equivalent

Base in Madrid as this job will require hybrid work

What we offer:

Medical / Health Insurance

Open Annual Leave

Employee Assistance Programme

Training & Learning Development

Additional benefits vary by country and will be shared during the hiring process.