IT Apprentice

POSITION SUMMARY

EarnIn is a fintech company on a mission to build products and services that create better financial outcomes for everyday Americans. We are seeking a motivated, detail-oriented IT Helpdesk Apprentice to join our Enterprise IT team in Mountain View, CA. This apprenticeship provides structured, hands-on experience in IT operations, device lifecycle management, and helpdesk support in a fast-paced technology environment.

The apprentice will work directly with the IT Support team to support day-to-day IT operations at our MTV/HQ office. This is a real-world apprenticeship, not a shadow experience. You will own meaningful work from day one, including device management, imaging automation, inventory operations, and end-user support. This position runs 10-15 hours per week on-site and is expected to span 12-24 months in alignment with Cabrillo College's CIS Apprenticeship program requirements. We are unable to provide visa sponsorship or immigration support for this position.

WHAT YOU'LL DO

Device Lifecycle and Imaging

Enroll corporate and BYOD devices into Mobile Device Management (MDM) platforms (Jamf Pro and Workspace ONE); troubleshoot and resolve MDM-related issues

Receive, inspect, and process returned corporate laptops from departing or transitioning employees

Perform secure data backup of returned devices prior to wiping and reimaging using Druva

Execute and continuously improve automated laptop imaging and provisioning workflows using Jamf Pro and Microsoft Intune, reducing manual setup time

Configure standard software, OS settings, and access controls on newly provisioned devices; experience with macOS and Google Workspace is a plus

Conduct quality assurance checks to verify each device meets EarnIn standards before deployment

Physical Device Inventory Management

Maintain an accurate, up-to-date inventory of all IT hardware, including laptops, mobile devices, peripherals, and accessories

Perform periodic inventory reconciliation to ensure all assets are accounted for, and records are current

Track device conditions, models, serial numbers, and assignment history using IT asset management tools (e.g., Jamf Pro, ServiceNow, Jira Asset Management, or equivalent)

Coordinate with the IT and Finance teams on the intake, storage, and disposition of hardware

IT Helpdesk Support

Provide in-person technical support to employees at MTV/HQ for hardware and software issues; common tools include macOS, Windows, Google Workspace, Slack, and Zoomth

Assist with onboarding setup for new employees, including workstation configuration and access provisioning

Support offboarding processes, including device collection, account deactivation coordination, and asset recovery

Troubleshoot common technical issues and escalate complex cases to senior IT staff as appropriate

Maintain and update internal knowledge base articles for common IT issues and procedures

Conference Room & AV Support

Ensure conference room equipment (displays, cameras, Zoom Rooms, etc.) is maintained and updated on the current OS and application versions

Perform periodic checks of AV equipment across the office and flag issues for remediation

Host or assist with company All Hands or team offsite events, AV needs

Process Improvement & Automation

Document current imaging and provisioning workflows and identify opportunities for automation

Assist in building or improving tooling and scripts to streamline repetitive IT operational tasks

Participate in team retrospectives and contribute ideas for improving IT operations

WHAT WE'RE LOOKING FOR

Currently enrolled in or recently completed coursework in Information Technology, Computer Science, Cybersecurity, or a related field at Cabrillo College or another accredited institution

Eligible and committed to participating in Cabrillo College's formal CIS Apprenticeship program for a minimum of 12 months

Located in or able to commute to Mountain View, CA for scheduled on-site hours (10-20 hours/week)

Basic understanding of computer hardware, operating systems (macOS and/or Windows), and common software applications

Familiarity with or curiosity about device imaging, MDM tools (e.g., Jamf Pro), or IT automation is a strong plus; training will be provided

Strong attention to detail and commitment to accuracy in inventory and documentation tasks

Effective written and verbal communication skills for working with team members and end users

Ability to work independently, manage time across part-time hours, and follow through on assigned tasks

Respect for data privacy, security practices, and handling of sensitive employee information

Eagerness to learn, grow in the IT field, and take on increasing responsibility over the course of the apprenticeship

PROGRAM DETAILS AND EXPECTATIONS

This is a formal apprenticeship in partnership with Cabrillo College's CIS Apprenticeship Program

The apprentice is hired directly as an EarnIn hourly employee and goes through our standard onboarding and background check process

Starting compensation is $25/hour, with at least one pay increase before the end of the apprenticeship (as required by the program)

The hiring manager will attend quarterly committee meetings with Cabrillo College and complete a skills competency assessment for the apprentice twice per year

The apprentice is expected to maintain satisfactory progress in their college coursework and achieve at least a 75% pass rate on competency assessments

Part-time, no benefits; estimated 10-20 hours/week on-site at our Mountain View, CA office

Successful apprentices may be considered for conversion to a full-time IT Support role at EarnIn upon completion pending business needs and performance

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