Intake and Eligibility Specialist

Career Team is looking to hire an Intake & Eligibility Specialist who will serve as the first point of contact for jobseekers and community members entering workforce services. This role is responsible for completing intake, determining program eligibility, and ensuring that each participant file contains accurate and complete documentation in accordance with contract requirements. Work is performed under the supervision of the Program Manager.

Your Impact on Career Team's Success:

Serve as the first point of contact for community members and jobseekers interested in WIOA, TANF, and SNAP workforce services

Complete intake and eligibility determination for assigned workforce programs

Collect, verify, and document all required eligibility information in accordance with Federal, State, local, and corporate policies

Enter data into WIT and process applicants through any participant information system as required

Maintain accurate individual case files in WIT, assuring each file contains all required eligibility documents and meets compliance requirements

Schedule appointments and refer eligible participants to the appropriate Career Advisor or program

Provide clear information to applicants regarding program services, requirements, and next steps

Follow all policies, procedures, and regulations related to eligibility documentation

Support orientation sessions and other group presentations for new participants

Maintain a high level of accuracy and confidentiality in handling participant information

Complete all required reports within the data management system

Approach each day and task with a “ZAG” mindset

Other duties and projects as needed

This position is expected to be a HYBRID position. The selected candidate will be required to work onsite as well as remotely.

To Qualify for This Role, You Must Have:

High school diploma or equivalent required, with an Associate's or Bachelor's degree or equivalent combination of education and experience preferred

Strong attention to detail and the ability to follow detailed documentation requirements with accuracy

Strong communication skills and knowledge about community resources

Must be computer literate with MS Word and Excel skills at minimum, and the ability to learn specialized databases and software systems

Ability to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitive

Excellent interpersonal, time management, customer service, and organizational skills, with strong oral and written communication

A demonstrated ability to thrive in a fast-paced environment while maintaining a high level of confidentiality

A Valid Driver's License

Additional Skills/Knowledge Career Team Would Love for This Role:

Bilingual or multilingual

Knowledge of WIOA, TANF, and SNAP eligibility requirements

Strong multitasking abilities and a proactive approach to tasks

Training in Trauma Informed Care, evidence-based practice, and/or whole family services

Salary: $48,000 - $52,000/yr

Travel: As Needed