Insurance Claims Operations Associate
About the Team
DoorDash's Risk & Insurance team protects and strengthens our business by developing innovative insurance programs and operational strategies that support millions of deliveries worldwide. We partner across Product, Engineering, Legal, Finance, Data Science, and Operations to manage risk, improve customer outcomes, and enable the continued growth of one of the world's largest local commerce platforms.
As DoorDash continues to scale globally, Insurance Claims Operations is evolving through artificial intelligence, automation, and digital transformation. Our organization is reimagining how claims are managed by leveraging technology to automate routine work, enhance operational decision-making, and create scalable solutions that improve efficiency while maintaining exceptional customer experiences.
About the Role
DoorDash is seeking an Insurance Claims Operations Associate to join our Claims Operations team. In this role, you will manage the intake, documentation, and follow-up work that keeps cases moving efficiently from first report through resolution.
You will work closely with internal systems, AI-assisted tools, and cross-functional partners to ensure every case is accurately created, updated, and progressed. Your work directly supports the team's ability to deliver timely, high-quality outcomes for the people we serve.
This role is well suited to someone who is detail-oriented, organized, and comfortable managing a high volume of work in a fast-paced environment.
This position will report to a Supervisor, Insurance Claims Operations and is fully remote. Onboarding will take place over the first 4–6 weeks, Monday through Friday. After onboarding, schedules may be assigned on any day Monday through Sunday based on business needs.
You're excited about this opportunity because you will
Execute high-volume intake and case processing across multiple channels
Prepare and submit FNOL details for claim establishment
Review, organize, and accurately input incoming documentation and attachments
Identify and resolve missing, inconsistent, or incomplete information using defined workflows and tools
Support operational workflows by addressing routing issues, intake gaps, and system exceptions
Maintain accurate, consistent, and up-to-date data across multiple systems
Manage multiple priorities in a fast-paced, production-driven environment while meeting daily performance targets
Communicate effectively with internal teams to ensure timely and efficient case progression
Contribute to continuous process improvements as workflows evolve with automation and AI
We're excited about you because…
1+ years of experience in operations, claims intake, insurance support, or a similar high-volume environment
Strong attention to detail and ability to follow structured processes consistently
Comfortable working across multiple systems and tools simultaneously
Ability to manage time effectively and meet daily productivity expectations
Strong written and verbal communication skills
Ability to handle sensitive and confidential information with discretion
Experience in insurance, claims, or risk operations is a plus (but not required)
A process-driven mindset with a focus on accuracy and efficiency
Ability to thrive in a fast-paced, metrics-driven environment
Strong organizational skills and ability to manage repetitive workflows with consistency
Adaptability as tools, systems, and workflows evolve with automation
Applications for this position are accepted on an ongoing basis
Compensation
The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
See below for paid time off details:
For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
The national base pay range for this position within the United States, including Illinois and Colorado.
$20.20—$29.80 USD