Implementation Specialist - UK

Professional Services Engineer - UK

Employment Type:

Full Time and Permanent

Location:

Hybrid/Skipton

Department:

Professional Services

Reports to:

Professional Services Manager

In-Office Requirement:

3 days per week in the Skipton office

Travel Requirement:

On site customer meetings/training will be required

Work Schedule:

8.30am - 5.00pm Monday to Thursday.  8.30am – 4.30pm Friday.  One hour lunch break each day.

Position Overview:

The Implementation Specialist is a key position to support CPOMS continued growth and expanding our market leading position by ensuring a successful implementation across all products for our clients. The Implementation Specialist will be responsible for the following:

The implementation of CPOMS, StaffSafe, Engage, VisitorSafe, Raptor Emergency Management, and other related systems as necessary.

Delivering the highest levels of customer satisfaction through project management of implementations, services, and trainings.

Complying with data privacy legislation.

Job Duties & Responsibilities:

Meet with clients following the sale to align on goals, priorities, stakeholders, and timelines.

Creates a project plan outlining the roles and responsibilities needed to meet customer goals.

Ensures the completion of key milestones to achieve customer goals.

Communicating with clients throughout the implementation process.

Ensuring that the project team is aware of key deliverables and project milestones.

Demonstrates well-rounded knowledge of CPOMS products and training approaches.

Manages complex implementations with small-market customers.

Adheres to departmental process and procedure and maintains systems of record.

Facilitates training to administrative and end users of the CPOMS and Raptor software.

Supporting the Professional Services Manager and the wider Team with all administration tasks.

Updating and maintaining customer databases using Salesforce and internal systems.

Personal Attributes:

Organised, disciplined, with a flexible independent approach and a strong ability to multi-task and manage multiple high priority projects.

Emotionally intelligent, engaging listener and thoughtful communicator possessing exceptional written and verbal skills.

Strong communicator, personable and collaborative.

Demonstrate maturity and acumen navigating business and professional environments.

Comfortable working independently.

Demonstrated experience in leading business process reviews, design reviews and change management with clients.

Excellent hands-on skills with office productivity tools.

Strong desire to learn.

Strong analytical and troubleshooting skills.

Exceptional interpersonal skills and ability to explain software to non-technical users.

Desirable

Previous experience of working with/using CPOMS products in educational setting

Other:

Must be flexible to work outside core hours for customer training as and when necessary and may include overnight stays

Full, clean driving licence and access to a vehicle

Must be able to attend the office in Skipton 3 days per week.