HR Project Delivery Manager

About the role:

As our customer base evolves to serve large global enterprises, we are shifting from fragmented, regional ops handoffs to a dedicated, high-touch delivery model.

The HR Project Delivery Manager acts as the single operational point of contact for our enterprise clients and internal Customer Success teams. In this role, you will lead complex, multi-country onboarding implementations end-to-end. You will sit at the intersection of enterprise project management, global employment compliance, customer activation, and operational delivery—ensuring seamless global expansions and long-term customer satisfaction.

What you will do:

Enterprise Implementation & Project Management

End-to-End Onboarding: Own and project manage end-to-end, multi-country EOR onboarding programs from HR Operations’ perspective for enterprise clients, managing timelines, risk registers, and critical path milestones.

Single Point of Contact: Serve as the primary operational partner for enterprise Customer POCs, ensuring a coordinated and unified HR operations service delivery experience during project implementation,.

Internal Alignment: Coordinate within internal HR Ops regional teams in close partnership with Customer Success, Sales teams to align resources and streamline program execution

Global Compliance & Operational Delivery

Compliance Oversight: Navigate complex international labor laws, visa/immigration requirements, benefits administration, and localized employment contract - acting as a consultant to our Customers to deliver on value across multiple workstreams and tailor our offering to Customer’s needs

Local Ops Integration: Translate complex in-country operational nuances into clear action plans for the customer while maintaining strict adherence to local regulations.

Risk Mitigation: Proactively identify and resolve operational blockers, regulatory risks, and payroll setup delays across multiple jurisdictions.

Customer Relationship & Activation

Customer Success Partnership: Partner closely with assigned Customer Success Managers (CSMs) to bridge operational delivery with long-term strategic account growth.

Adoption & Happiness: Drive client activation and platform adoption, ensuring a white-glove onboarding experience for both enterprise admins and international employees.

Escalations & Problem-Solving: Act as the direct escalation point for complex operational inquiries, resolving issues with high speed and precision.

Operational Scaling & Process Improvement

Playbook Development: Document and refine implementation playbooks, scalable workflows, and enterprise delivery standards to continuously decrease time-to-first-payroll.

Voice of Customer: Partner with Product and Engineering teams to feed enterprise client requirements back into the platform roadmap.

What we’re looking for:

Minimum requirements

Relevant Experience: 4+ years in Enterprise Implementation, Customer Onboarding, Technical Project Management, or Operations Delivery—ideally within the EOR, Payroll, Global HR Tech, or SaaS space.

Domain Knowledge: Direct exposure to global employment mechanics (Employer of Record, global payroll, employment law basics, or HR operations).

Enterprise Project Management: Proven track record of managing multi-stakeholder, multi-country projects using formal frameworks (PMP, Agile, or equivalent experience).

Client-Facing Presence: Excellent communication and consultative leadership skills; comfortable steering calls with VP/C-suite stakeholders at Fortune 500 or high-growth enterprise companies.

Problem-Solving Skills: Ability to thrive in ambiguous environments and translate complex regulatory/operational realities into simple, actionable steps for clients.

Preferred requirements

Experience handling complex, high-volume employee transfers (TUPE, M&A transitions, or enterprise-wide migrations).

International work experience across EMEA, LATAM, or APAC regions.

Core Competencies & KPIs

Core Competencies

Stakeholder Orchestration: Keeping clients, local ops, and CSMs aligned on timeline and scope.

Operational Agility: Unblocking localized compliance hurdles quickly without compromising governance.

Empathy & Drive: Delivering high customer satisfaction during high-stakes corporate expansions.

Success Metrics (KPIs)

Time-to-Activation / Speed-to-Onboard: Minimizing the cycle time from contract signing to employee active state.

Customer Satisfaction (CSAT / NPS): High satisfaction scores during the onboarding and implementation phase.

Implementation Accuracy: Zero compliance or payroll setup errors during the first pay run.

Account Retention & Expansion Readiness: Smooth handoff to CSMs with fully activated platform usage.