Health Coach (6 Months, Fixed Term)
This is a fixed-term contract role covering maternity leave across the Health Coaching team from December 2026 to approximately May 2027.
This is a role for a skilled health coach who can hit the ground running in a fast-paced telehealth environment. You'll join an established team and take on a patient caseload from day one, delivering high-quality personalized coaching that drives real patient outcomes.
About the Role
Patient Coaching & Behaviour Change
Own and manage a caseload of patients and deliver personalized 1:1 (and occasionally live group) coaching that drives sustainable behavioural change aligned with clinical plans, and results in patient satisfaction and retention that meets expected KPIs
Proactively identify opportunities to engage patients and drive behavioural change based on their clinical needs, milestone moments and coaching judgment
Support in designing and adapting coaching interventions for patients, ensuring high engagement and giving feedback on any concerns or opportunities for improvement
Test new interventions that drive retention and satisfaction outcomes, and share learnings with the team
Patient Experience & Service Quality
Respond to patient queries and direct concerns to appropriate internal teams within agreed SLAs and metrics
Action patient feedback to deliver a higher quality service to drive higher patient satisfaction
Maintain accurate, timely documentation to support continuity of care and quality assurance
Buddy with new starters as required to mentor on how to coach safely and to a high quality
Monitor your own performance data and patient outcomes, and use insights to proactively adjust coaching approaches and identify patients at risk of disengaging
Clinical Safety & Governance
Participate in conducting auditing and feedback from peers
Monitor patient safety risks and escalate clinical concerns promptly in collaboration with the clinical team as per escalation protocols
Commercial & Cross-Functional Contribution
Identify opportunities to introduce relevant services and products offered by Juniper that align with patient goals and treatment progression, ensuring recommendations are clinically appropriate and patient-centred
Collaborate and participate cross-functionally to offer coaching and dietitian support in the broader care journey (for example, participating in projects with the shop, community or PES)
Proactively surface patient insights with your team and business to inform service improvements
About You
Clinically grounded: Accredited Practicing Dietitian (essential), with a strong grounding in medicated weight management
An experienced health coach: You've managed a patient caseload and can deliver high-quality coaching from day one — you don't need a long ramp-up period
Patient-obsessed: You understand what drives patient retention and satisfaction, and you hold yourself accountable to those outcomes
A skilled behaviour change practitioner: Deep in motivational interviewing and behaviour change frameworks
Quality and safety fluent: You take clinical safety seriously and know how to escalate effectively
Comfortable with ambiguity: You're operating in a fast-paced digital health environment and can adapt to changing priorities
Why join Eucalyptus?
Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.
Here’s what makes joining Euc unique:
What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.