HBS Solar Service Technician
HBS Solar Service Technician
PURPOSE OF THE POSITION
The HBS Solar Service Technician commissions, troubleshoots and repairs SMA commercial and residential solar inverters and communications products, on site and remotely. As the third level technical resource for the Home and Business Service team, this role resolves complex field and escalated customer issues, mentors technicians, supports customers and installers by phone and online, and partners with R&D to turn field insights into product and service improvements. SMA provides training for each of these responsibilities.
LOCATION AND WORK MODEL
This position is hybrid and based at our Rocklin, California headquarters, with periodic travel to customer sites across the region. When not in the field, the role follows the Service team’s hybrid schedule and provides remote commissioning and technical support. Candidates should reside within commuting distance of Rocklin.
PRIMARY DUTIES / RESPONSIBILITIES
Serves as the third level technical expert for the Home and Business Service team, resolving complex cases escalated from first and second level support.
Commissions SMA commercial and residential solar systems on site and remotely.
Diagnoses and repairs inverters and communications products on site through the BlueNote repair program.
Resolves escalated customer issues in the field and serves as the customer contact when required.
Provides remote troubleshooting and technical support by phone and online between field assignments.
Mentors and trains technicians on troubleshooting, commissioning and repair.
Partners with R&D by sharing field data and supporting product testing and failure analysis to improve product performance and serviceability.
Supports training for customers and the Service team as needed.
Maintains technical documentation, work instructions, FAQs and best practices for the department and customers.
Documents prevailing wage compliance on relevant projects.
Manages travel bookings and expenses through the company travel system.
Other duties as may be required or assigned.
REQUIRED QUALIFICATIONS
At least 3 to 5 years of experience in solar service, technical support or field service.
Hands on experience in solar PV installation, commissioning, system design or inspection.
Strong troubleshooting skills on commercial and residential PV systems, including inverters.
Training in commercial and residential solar products and systems.
Strong communication, problem solving and presentation skills.
Proficiency in English and Microsoft Office.
Attention to detail and accuracy.
Flexibility to occasionally work nonstandard hours, primarily to support travel.
Ability to travel periodically to customer sites.
PREFERRED QUALIFICATIONS
NABCEP certification.
Knowledge of SMA products and power plant measurement techniques.
Experience training or mentoring other technicians.
Experience supporting product testing, failure analysis or R&D.
Pre sales technical review experience.
A bachelor’s degree in engineering or a related technical field.
Additional language skills.
PHYSICAL REQUIREMENTS
While on site, the employee is required to stand, walk, climb ladders and access rooftops using fall protection.
The employee is occasionally required to reach above the shoulder, stoop, bend, squat and kneel.
The employee must be able to lift up to 50 pounds.
The employee is occasionally exposed to electrical hazards and outdoor weather conditions.
Extent of responsibility: Regional
WE OFFER
Compensation: $32.69 to $35.00 per hour, dependent on experience and qualifications.
Benefits: Comprehensive health, dental and vision coverage, including $0 premium options.
Retirement: 401(k) plan with company match.
Development: Advanced SMA product training, training in third level support, mentoring and R&D collaboration, and a path to advance within the Service team.
Culture: A collaborative and innovative work environment.
WORK AUTHORIZATION
Applicants must be authorized to work in the United States on a full time basis.
SMA America does not offer employment visa sponsorship of any kind, including H-1B, OPT, CPT, or TN visas.
Candidates who currently require or will in the future require visa sponsorship are not eligible for this role.
Candidates operating under a temporary work permit or any visa tied employment authorization are also not eligible.
AI ASSISTED APPLICATION MATERIALS
We welcome candidates who use AI tools to organize or polish their application materials. Your resume and responses must accurately reflect your own experience and be written in your own voice. Applications that include fabricated or exaggerated experience, hidden text or embedded instructions, or prescreen responses that do not reflect your own knowledge may be removed from consideration. We want to hear your story: the work you have done, the results you have delivered and the experience you would bring to SMA.
RECRUITMENT FRAUD NOTICE
All SMA America openings are posted on our official careers page and all recruiter communication comes from an @sma-america.com address. We never request payment, banking information, or a Social Security number during the recruitment process. If you are contacted about an SMA America role from a personal email account, or asked for any of the above, please forward the message to HRGeneralmailbox@sma-america.com.