Guest Service Associate (IceDen)

Guest Service Associate

Organization: Florida Panthers Ice Den

Department: Guest Services

Reports To: Guest Services Manager

FLSA Status: Non-Exempt (Hourly)

Employment Type: Part-Time

Location: Florida Panthers Ice Den, Coral Springs, FL — On-Site

Schedule: Must be available for Friday nights and weekends; flexibility required for evenings, weekends, and holidays

Job Summary

A Guest Service Associate's primary focus is to monitor the ice during all public skating sessions to ensure a safe and fun environment for all participants. The Guest Service Associate will also assist with theme nights and other events within the facility.

Essential Duties & Responsibilities

Monitor all public session skating events both on and off the ice

Supervise skating to ensure safe operations at all times

Issue skates and monitor the skate rental counter during public skating sessions

Maintain and care for rental skates

Assist in the general maintenance and upkeep of the ice arena, including sweeping, cleaning, and other custodial duties to ensure the cleanliness of the Panthers Ice Den lobby and rental areas

Provide excellent customer service and ensure that all facility policies are properly implemented

Know and follow emergency procedures for building and evacuation plans

Perform additional duties as required

Qualifications

Must be 16 years of age or older; college student preferred

Strong ice-skating skills required; must be able to skate and pass a skating test

Prior ice-skating rink experience preferred

Effective leadership skills with a positive, team-first attitude

Professional appearance and presentation

Comfortable working in a fast-paced environment

Must be able to lift items up to 50 pounds

Must be available to work Friday nights and weekends

Position Type / Expected Hours of Work

This is a part-time, non-exempt (hourly) position. Must have flexible hours with the ability to work nights, weekends, and holidays as needed.  #LI-DNI