Global IT Support
As a Global IT support administrator, you are responsible for ensuring your fellow Monks can keep creating fantastic work! You would be part of a Global IT team focusing on a hybrid blend of office support & remote support Our ideal candidate is a fast and flexible go-getter who jumps on new opportunities to improve efficiency, accuracy, and productivity.
In this role, you would be responsible for the following:
Delivering IT support across the globe via our ticketing system, mainly focusing on issues in the LATAM region.
Offer in-office IT support to our Buenos Aires office 5 days a week (defined by the company) or on a case-by-case basis.
Provide first-line support to troubleshoot IT-related issues, big or small, by video call or slack chat.
Onboarding and Offboarding of employee accounts & technology, including managing employee accounts & account lifecycles.
Auditing & maintaining IT policies, procedures & documentation that provide technical support to the entire organization.
Auditing & maintaining al inventory/assets management
Technical experience needed for this role:
3+ years of experience in IT support
Good communication skills – both written and verbal (English)
Excellent knowledge of general ticketing systems & proper basic IT troubleshooting steps.
Extensive Mac and macOS knowledge (Windows knowledge is a plus)
Hands-on experience with MDM software, Google Workspace, and general asset management, Microsoft Active directory, Powershell basic knowledge.
Application support for creative and business software packages.
MS365, Adobe, Azure, Slack, etc
Knowledge of networking, client-server applications, multi-tier web applications, relational databases, firewalls, VPNs, & enterprise Antivirus products
Experience with Google Workspace, Jamf, Crowdstrike, Office365, Slack, and Freshservice, SSO solutions (OneLogin, OKTA, DUO)
Our team is looking for the following:
Must have strong interpersonal communication and relationship-building skills - a considerable amount of independence is needed for this job as you'll primarily work alone in the office while representing the Global IT team.
Have a tremendous Team-Oriented attitude to help other colleagues and departments with technical problems!
Have the willingness to solve complicated problems, give out-of-the-box solutions & see projects through to completion.
Have the ability to manage time & effectively prioritize numerous projects at one time.
Plusses:
Experience with automation tools such as Workato or BetterCloud
Experience with Freshservice is a plus!
Working experience with Linux or Windows systems
Experience with Ethical Hacking tools, such as vulnerability scanners and network mapping tools
Additionally, our ideal candidate is a fast and flexible go-getter who jumps on new opportunities to improve efficiency, accuracy, and productivity! If this sounds like your type of environment, we would love to chat with you more!
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