General Liability Claims Adjuster II (Commercial Lines)

Title:  General Liability Claims Adjuster II (Commercial Lines)

Location: Austin, TX / Dallas, TX (Hybrid)

Reporting to: Director, TPA Claims

Start Date: December 14, 2026

About Hippo:

Hippo was built on a promise: make homeownership effortless. Nearly a decade later, that mission still drives us. We use technology and data to help our customers stay ahead of problems and protect what matters most.

Today, that same tech-native approach powers our work beyond homeowners. Hippo operates as a diversified carrier platform, partnering with MGAs to deliver tailored program solutions that help them grow and deliver better customer experiences. Behind that work is a team that values ownership, curiosity, collaboration, and continuous improvement.

If you're energized by building what's next, we'd love to meet you.

About The Job:

We are seeking an Experienced General Liability Claims Adjuster who is licensed in multiple states to manage a diverse caseload of bodily injury and property damage claims. The ideal candidate has a solid background in liability investigation, coverage analysis, negotiation, and claims resolution, and is comfortable handling claims across varying state statutes and regulatory requirements. Above all, we're looking for someone who is committed to delivering excellent service and building trust with every claimant and policyholder they work with.

What You'll Do:

Investigate, evaluate, and resolve general liability claims (premises liability, products liability, personal injury, property damage, and related exposures) across multiple jurisdictions

Conduct thorough coverage analysis and apply relevant policy terms, conditions, and exclusions

Interview claimants, witnesses, and insureds; secure statements and gather supporting documentation

Partner with legal counsel, defense attorneys, and outside experts on litigated claims

Set and maintain appropriate case reserves in accordance with company guidelines and state regulations

Negotiate settlements directly with claimants, attorneys, and third-party representatives

Ensure compliance with state-specific unfair claims practices acts and licensing/regulatory requirements in all jurisdictions handled

Manage claim files from first notice of loss through resolution, including subrogation and recovery opportunities

Maintain accurate, timely documentation in the claims management system

Stay current on evolving state regulations, case law, and industry trends affecting liability claims handling

Deliver exceptional customer service to claimants, insureds, and business partners throughout the life of each claim — communicating with empathy, professionalism, and transparency at every touchpoint

Respond promptly to inquiries and proactively provide status updates to keep all parties informed and confident in the claims process

Must Haves:

Minimum 5+ years of general liability/commercial lines claims adjusting experience