Front Desk Associate
We’re looking for someone ready to make a real difference in the lives of pregnant people and their families. As a Front Desk Associate at Oula in Greenwich, Connecticut, you’ll be the first warm welcome patients receive and a steady, reassuring presence throughout their visit. Your work will help create moments patients remember long after their pregnancy journey ends moments of feeling seen, supported, and truly cared for.
At Oula, we’re building a new model of maternity care that blends modern midwifery, thoughtful obstetrics, and a deeply patient-centered approach. Joining our team means being part of a mission to bring compassion, clarity, and dignity to every interaction.
This role is more than checking patients in and out. You’ll help create a seamless, meaningful experience — keeping our clinic running smoothly, helping patients feel comfortable and informed, and contributing to the supportive atmosphere that makes Oula special. It’s an ideal opportunity for someone excited to start their career in women’s health or grow within a mission-driven organization.
This is a full-time, in-person role at our beautiful Greenwich, CT clinic, where you’ll join a collaborative, kind, and passionate team dedicated to redefining what maternity care can feel like.
Key Responsibilities
Creates smooth and effective clinic flow through waiting room management, care team communication and coordination in the clinic
Is an expert schedule management, keeping patients on their care journey through careful scheduling and rescheduling of routine appointments such as blood draws, sonograms, handling reschedules, and managing late-arrival communications
A friendly face that creates a wonderful in-person experience through warmly greeting patients and manage check-in and check-out processes with empathy and care. Keeps the space welcoming and in tip-top shape by Performing general front-of-house tasks, such as daily checklists, light tidying, plant care, and replenishing snacks, water, and tea
Answers and triages patient phone calls, taking ownership of whatever comes your way to drive “one touch” resolution for the patient
Drives financial sustainability by collect co-pays, payments for payment plans and support insurance billing
Is responsible for general clinical administrative tasks such as retrieving medical records, processing referrals and obtaining prior authorizations
Prepare for and participate in daily huddles to support smooth clinic operations
About You
Passionate about improving maternity care through clinical excellence, technology, patient empowerment, and education
A strong listener and communicator, able to connect with and support diverse patient needs
A culture carrier aligned with Oula’s commitment to delivering exceptional, patient-centered care
Highly organized, with the ability to manage daily tasks while contributing to longer-term projects
Flexible and adaptable in a fast-paced, evolving environment
Desired Experience & Qualifications
Associate’s degree or higher preferred; High School Diploma/GED required
2+ years of relevant healthcare experience
Ability to work independently, efficiently, and with strong attention to detail
Strong computer skills; EMR experience preferred
Excellent interpersonal, organizational, and communication skills
Demonstrated reliability, professionalism, and strong work ethic
Oula Health participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S.
Oula offers a competitive total rewards package which includes base salary, and comprehensive benefits. Exact compensation inclusive of salary and any bonuses is determined based on a number of factors including experience and skill level, location, and qualifications which are assessed during the interview process. Oula is committed to fostering an inclusive workplace where everyone's contributions are valued.
Salary Range
$18—$19.50 USD