Fraud Analyst
How you'll help us achieve it
We’re looking for a Fraud Analyst for The Gambia who’s resourceful, organized and proactive about getting things done. Your main objective will be to help protect the interests of Wave mobile money customers, agents and the business from fraud risk, while also ensuring that our services remain accessible and easy to use by the target users. The position will report to our Regional Risk Lead. In this role, you’ll be expected to:
Assess fraud risks on a periodic basis
Frequently visit the field to better understand local challenges and collaborate closely with the growth team, ensuring fraud prevention strategies are aligned with on-the-ground realities and support market expansion
Determine the vulnerabilities of our customers, agents and staff as potential targets for fraud
Provide reliable and relevant data and dashboards, including partner and statutory reporting
Assist in preparing fraud training materials based on our risk exposure
Assist in reporting and communication between stakeholders on fraud issues, including customers
Investigate and escalate issues and take action upon detection of suspicious activity
Monitor suspicious transactions and follow up on required actions
Investigate fraud cases and liaise with the legal department and local authorities to close cases
Perform data analysis on fraud with the aim of gathering useful information and supporting decision-making
Call and follow up with agents who have raised complaints about commission cuts
Proactively contact certain agents to warn them about upcoming commission cuts, clearly explaining the reasons and evidence
Other duties may be assigned as the business may require
Key details
Location: You’ll work from our office in Kotu with occasional travel to field locations in The Gambia
Work authorization in The Gambia is required
Our salaries are competitive and calculated using a transparent formula
We offer generous health insurance for yourself and your dependents
We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work
We help you live your fullest life now! We subsidize gym memberships, fitness classes, and workout equipment
Airtime reimbursement
Free food and a beautiful office space
Requirements
Bachelor’s degree or higher in IT, Audit and Management Control, Business Administration, Finance, Criminology, or other relevant fields.
At least 3 years with financial sector case investigative, fraud risk controls, regulatory requirements and the market practices
Proficiency in spoken and written English
Fluency in local languages would be an advantage
You might be a good fit if you
Are excessively detail-oriented and seek to achieve excellence in everything you do
Are a self-starter and proactive about achieving ambitious targets
Enjoy organising large events - you'll be the point of contact to both suppliers and the team
Love owning projects - you're autonomous yet know when to escalate problems
Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth
Willing to go the distance to get something done
Are comfortable defaulting to over-communication and overreaching when it comes to coordination
Adjust quickly to changing priorities and conditions