Follow-up Specialist

Career TEAM is looking to hire a Follow-Up Specialist to provide professional follow-up services to individuals previously served by the Funding Source and Location.  Services provided will include retention services, referrals, career ladder counseling, re-employment job search services, and related documentation and data entry into the state’s program management system. This role will be performed under the Center Manager.

Your Impact on Career TEAM’s Success:

Provide virtual follow-up services to designated former participants of the Workforce One-Stop system to ensure employment success and retention

Engage unemployed follow-up customers in a job search plan/activities as needed to obtain immediate and appropriate employment

Engage customers who are at risk of job loss in retention and/or employment search activities

Provide referrals as needed to support customer’s retention needs

Work to re-engage and re-establish contact with non-responsive customers

Research and obtain documentation to verify post-participation employment status

Implement policies applicable to Follow-Up frequency requirements

Document Follow-Up activities and efforts in case notes within the state’s case management system

Enter post program employment and educational information into the state’s case management system

Follow all policies, procedures and regulations related to follow-up, including ensuring that case files have verification documents used for entry of post-program outcomes

Meet and/or exceed program benchmarks. Participate in all staff related events as required including but not limited to training, staff meetings and individual supervision

Under the direction of the Performance Analyst, provide targeted outreach / research to identify and document employment/educational status of designated post program customers

Complete all required reports

Approach each day and task with a “ZAG” mindset

Other duties and projects as needed

To Qualify for This Role, You Must Have:

Bachelor’s degree or higher or an equivalent combination of education and experience

Must possess the ability to establish and maintain a positive/productive virtual relationship with both former job seeker customers and their employers.

Ability to work in a variety of settings with culturally diverse customer base with the ability to be culturally sensitive

Strong organizational skills to juggle multiple tasks in a performance oriented environment

Ability to serve as a role model to customers and motivate them towards achieving goals

Proficient in Microsoft Office applications (Word, Excel, Outlook) and Google Suite

Ability to work independently and effectively as part of a team

Exceptional time management skills to meet deadlines and work under pressure

Excellent verbal and written communication skills

A Valid Driver’s License

Additional Skills/Knowledge Career TEAM Would Love for This Role:

Bilingual or Multilingual

Strong multitasking abilities and proactive approach to tasks

Training in Trauma Informed Care, evidence-based practice, and/or whole family services

EMPLOYMENT TYPE:  Full-Time, Non-exempt Employee

Salary: $45,000-$55,000/yr

Job Site: On Site

Travel: 20% travel within region