Field Service Technician Level III
PURPOSE OF POSITION:
The purpose of the Field Service Technician Level III role is to perform advanced start-up,
commissioning, installation, testing, troubleshooting, service, and repair of IEM equipment. This
position is responsible for resolving complex technical issues, supporting critical customer
engagements, and serving as a senior technical resource for Field Service teams. The Field
Service Technician Level III works independently with limited supervision, exercises sound
judgment in high-priority field situations, partners with internal teams to drive issue resolution,
and assists with mentoring and developing Level I and Level II technicians.
SUPERVISORY RESPONSIBILITIES:
This position has no supervisory responsibilities.
ESSENTIAL FUNCTIONS:
Independently perform advanced start-up, commissioning, testing, troubleshooting, service,
and repair of IEM equipment, including switchboards, control panels, and power products.
Install, modify, inspect, and support electrical or mechanical components and
subassemblies, which may include panelboard interiors, circuit breakers, bus bar,
subpanels, control components, power cabling, and control wiring.
Lead or support complex field service activities, including high-priority customer issues,
critical commissioning needs, and escalated technical concerns.
Attend project meetings and coordinate with contractors, clients, Project Managers, Field
Service leadership, manufacturing teams, engineering, and other internal support groups.
Analyze system failures, identify root causes, and determine appropriate corrective actions
for complex technical issues.
Troubleshoot electrical circuits, control wiring, networking equipment, and related field
service issues.
Coordinate with Project Managers, manufacturing facilities, engineering, quality, or other
internal teams to resolve product, commissioning, or customer-reported issues in the field.
Accurately document service activities, root cause analysis, corrective actions, parts usage,
open items, and follow-up requirements.
Provide technical guidance, mentoring, shadowing, and on-the-job training to Level I and
Level II technicians, as needed.
Perform other duties as assigned by management.
COMPETENCIES:
Advanced Technical Knowledge: Demonstrates advanced working knowledge of
electrical, mechanical, and field service concepts, including equipment start-up,
commissioning, installation, testing, troubleshooting, repair, and complex issue resolution.
Safety and Compliance: Follows and reinforces company, customer site, and industry
safety requirements, including proper use of PPE, tools, equipment, and applicable safe
work practices.
Advanced Diagnostic and Problem-Solving Skills: Uses sound judgment to identify
complex technical issues, analyze system failures, determine root cause, and recommend or
implement appropriate corrective actions.
Attention to Detail: Accurately interprets wiring diagrams, drawings, schematics, work
instructions, checklists, technical documentation, and service requirements to support safe,
high-quality work.
Communication: Communicates clearly and professionally with customers, contractors,
Field Service Leads, Project Managers, Field Service leadership, internal teams, and
management regarding project status, technical issues, risks, corrective actions, and followup
needs.
Teamwork and Collaboration: Works effectively with technicians, Field Service Leads,
project teams, manufacturing teams, engineering, quality, and other internal support groups
to complete assigned work and resolve field issues.
Customer Focus: Maintains professionalism while working at customer sites and serves as
a trusted senior field contact by being responsive, respectful, solution-oriented, and
technically credible.
Independence and Accountability: Performs advanced field service work with limited
supervision, exercises sound judgment in complex or high-priority situations, and escalates
critical issues when additional support or approval is needed.
Organization and Documentation: Manages assigned tasks, tools, parts, service
documentation, root cause analysis, corrective actions, and follow-up items accurately and
timely.
Mentorship and Knowledge Sharing: Provides technical guidance, support, shadowing,
and on-the-job training to Level I and Level II technicians, as needed.
Quality of Work: Completes work accurately, safely, and in accordance with IEM
standards, customer requirements, project expectations, and applicable technical
requirements.
EDUCATION AND EXPERIENCE:
Associate degree, vocational training, military experience, or equivalent experience in power
distribution systems, including switchgear, UPS systems, generators, PDUs, or related
equipment commissioning activities preferred.
Minimum of 3+ years of related electrical, mechanical, technical, manufacturing,
construction, commissioning, or field service experience preferred.
Minimum of 2+ years of experience supporting switchgear start-up, commissioning,
troubleshooting, repair, or related field service activities preferred.
Demonstrated ability to independently troubleshoot and resolve complex electrical,
mechanical, power distribution, or commissioning-related issues in the field.
Ability to read and interpret electrical wiring diagrams, schematics, work instructions, technical drawings, and service documentation.
Strong diagnostic, problem-solving, and troubleshooting skills required.
Ability to safely use hand tools, power tools, and electrical testing equipment.
Working knowledge of electrical safety practices, PPE requirements, and safe work procedures.
Good verbal and written communication skills, including the ability to provide clear technical updates to customers, contractors, Project Managers, Field Service leadership, and internal support teams
Ability to work independently with limited supervision and escalate critical issues appropriately.
Strong organizational skills with the ability to accurately document service activities, root cause analysis, corrective actions, parts usage, and follow-up items.
Ability to provide technical guidance, mentoring, or on-the-job training to Level I and Level II technicians as needed.
PHYSICAL/MENTAL/ENVIRONMENTAL:
Physical Demands:
Activities: Sitting – 20% Walking/Standing – 80%
Lifting: Must be able to bend, lift, and carry equipment and materials up to 50lbs.
Vision: Long periods of close work on technical equipment, drawings, and
computer screens.
Travel: Occasional travel (up to 75%) may be required to IEM
regional field offices and vendor sites.
Mental Demands: Ability to interpret technical information, analyze issues, prioritize multiple tasks, solve problems in the field, and make sound decisions in a fast-paced service environment.
Environment: climate-controlled office and warehouse environments, with occasional exposure to customer job sites as needed.