Field Service Engineer, Southeast (Jackson, MS)

Field Service Engineer, Southeast (Jackson, MS)

LOCATION AND WORK MODEL

This position is field based and covers the Southeast region. Candidates must currently reside in the Jackson, Mississippi metropolitan area. This position requires significant regional travel, with occasional travel elsewhere in the United States.

WORK AUTHORIZATION

Applicants must be authorized to work in the United States on a full time basis. SMA America does not offer employment visa sponsorship of any kind, including H-1B, OPT, CPT, or TN visas. Candidates who currently require or will in the future require visa sponsorship are not eligible for this role. Candidates operating under a temporary work permit or any visa tied employment authorization are also not eligible.

AI-GENERATED APPLICATION MATERIALS

We review all resumes and application materials for AI generated content. Submissions that show evidence of AI manipulation, including AI written resumes, cover letters, or responses, will be disqualified from consideration without further review. We want to hear your authentic voice and see your genuine experience.

RECRUITMENT FRAUD NOTICE

All SMA America openings are posted on our official careers page and all recruiter communication comes from an @sma-america.com address. We never request payment, banking information, or a Social Security number during the recruitment process. If you are contacted about an SMA America role from a personal email account, or asked for any of the above, please forward the message to HRGeneralmailbox@sma-america.com.

PURPOSE OF THE POSITION

The Field Service Engineer commissions, troubleshoots, and repairs SMA utility inverters in the field, and performs warranty repairs across assigned sites in the Southeast region. The role also covers operation and maintenance activity, performance data analysis, and building working knowledge of utility inverter applications.

PRIMARY DUTIES / RESPONSIBILITIES

Assists with commissioning, troubleshoots, repairs, and analyzes SMA America's utility inverters in the field, by email, telephone, and site visits.

Works regularly with high voltage DC electricity, three phase power, and the relevant software and firmware of the inverters.

Assists with, performs, and maintains maintenance activities in accordance with the SMA product maintenance manual on assigned sites, consistent with SMA customer contractual obligations.

Develops a detailed knowledge of SMA's utility inverter products, associated SMA accessories, and third party accessories sold by SMA for use with the inverters.

Maintains an accurate inventory count of spare parts provided by SMA.

Maintains a high level of customer satisfaction while striving to lower the costs of field service.

Other duties as may be required or assigned.

REQUIRED QUALIFICATIONS

Current residence in the Jackson, Mississippi metropolitan area.

At least 3 years of experience in electrical, electronic, and/or network communications.

A bachelor's degree in a technical field, or equivalent experience working in the renewables industry.

Ability to work nonstandard business hours and a nonstandard schedule as needed to support service customer contracts.

Ability to meet the travel requirements of the role.

PREFERRED QUALIFICATIONS

Prior experience in the renewable energy industry.

Knowledge of solar and alternative energy markets.

Knowledge of the National Electric Code.

Ability to analyze and solve problems effectively.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is constantly required to travel, stand, walk, talk, hear, look, smell, and see. The employee is occasionally required to sit, reach above the shoulder, stoop, bend, squat, and kneel, and must routinely lift up to 50 pounds. The work environment is constrained to a field service environment, with occasional functions in a corporate office. While performing the duties of this position, the employee is occasionally exposed to electrical hazards and to weather of extreme temperatures. The noise level in the work environment is usually moderate.

Extent of responsibility: Regional.

WE OFFER

Compensation: $33.00 to $35.50 per hour, dependent on experience and qualifications.

Comprehensive benefits including health, dental, and vision coverage, including $0 premium options.

Work Model: Field based, with a home office in the Jackson, Mississippi metropolitan area.

401(k) plan with company match.

Opportunities for professional development and training.

Inclusive, collaborative, and innovative work environment.