Field Service Engineer, Home and Business
LOCATION AND WORK MODEL
This position is hybrid, based at our Rocklin, California headquarters. When not in the field, the role follows the Service team's hybrid schedule. Travel is required for this position.
WORK AUTHORIZATION
Applicants must be authorized to work in the United States on a full time basis. SMA America does not offer employment visa sponsorship of any kind, including H-1B, OPT, CPT, or TN visas. Candidates who currently require or will in the future require visa sponsorship are not eligible for this role. Candidates operating under a temporary work permit or any visa tied employment authorization are also not eligible.
AI GENERATED APPLICATION MATERIALS
We review all resumes and application materials for AI generated content. Submissions that show evidence of AI manipulation, including AI written resumes, cover letters, or responses, will be disqualified from consideration without further review. We want to hear your authentic voice and see your genuine experience.
RECRUITMENT FRAUD NOTICE
All SMA America openings are posted on our official careers page and all recruiter communication comes from an @sma-america.com address. We never request payment, banking information, or a Social Security number during the recruitment process. If you are contacted about an SMA America role from a personal email account, or asked for any of the above, please forward the message to HRGeneralmailbox@sma-america.com.
PURPOSE OF THE POSITION
The Field Service Engineer, Home and Business provides advanced technical support to customers through on site and remote commissioning and on site BlueNote repairs. The role maintains expert knowledge of SMA products, works with R&D to improve product performance, serves as a technical resource and mentor for the Service department, and supports escalations and quality audits.
PRIMARY DUTIES / RESPONSIBILITIES
Performs on site and remote commissioning, as well as on site BlueNote repairs.
Provides third level technical support for complex and unresolved customer inquiries, including field engineering engagements, and acts as the primary customer contact when required.
Serves as an expert technical resource for the first and second level Home and Business Service team, building their technical capabilities.
Works with R&D to optimize the design, performance and serviceability of inverter and communications products.
Assists in developing and delivering advanced Home and Business training content.
Develops and maintains a structured database of technical information, work instructions and processes for the department and customers.
Creates and maintains FAQs and best practices.
Documents and ensures compliance with prevailing wage requirements for all relevant projects.
Arranges and maintains travel plans through the company travel system, including booking, changes and expense compliance.
Conducts case quality audits and provides training to the Service team.
Other duties as may be required or assigned.
REQUIRED QUALIFICATIONS
3 to 5 years of experience in a technical support role or equivalent.
Experience in solar electric PV installation, system design or inspection.
Training in residential and commercial solar products and systems.
Advanced troubleshooting and technical support skills.
Expertise in solar electric PV systems.
Strong communication, problem solving and presentation skills.
Proficiency in English and Microsoft Office.
Attention to detail and accuracy.
Flexibility to work nonstandard hours.
Ability to travel as required.
PREFERRED QUALIFICATIONS
A bachelor's degree in engineering.
Knowledge of SMA products and power plant measurement techniques.
Pre sales technical review experience.
NABCEP certification.
Additional language skills.
Extent of responsibility: Regional.
WE OFFER
Compensation: $32.69 to $35.00 per hour, dependent on experience and qualifications.
Comprehensive benefits including health, dental, and vision coverage, including $0 premium options.
Work Model: Hybrid at our Rocklin, CA headquarters, with field travel as required.
401(k) plan with company match.
Ongoing professional development and training, including advanced SMA product training.
Collaborative and innovative work environment.