Field Service Engineer

Role: Field Service Engineer

Location: Covering the North of Newcastle region, reporting into the Leeds Service Centre

Hours: 45 hours per week | between 08:00 and 17:30 Monday to Friday

Salary: between £45,653.40 - £48,578.40 pa DOE

Are you a skilled technician with a passion for problem-solving and delivering exceptional service? We’re looking for a proactive and customer-focused Field Service Engineer to join our Aftermarket team!

This is a mobile role where you’ll be responsible for servicing, repairing, and maintaining specialist vehicles at customer sites and company workshops. You’ll play a vital role in ensuring our vehicles are safe, compliant, and operating at peak performance.

Key Responsibilities:

Diagnose and repair faults on vehicle chassis and mounted equipment

Carry out servicing and maintenance to a high standard

Prepare vehicles for MOT inspections and ensure compliance with Department Of Transport specifications

Use diagnostic software and tools to identify and resolve issues

Log all work using PDA software and maintain accurate service records

Travel to customer sites across the UK, sometimes at short notice

Maintain a clean and safe working environment at all times

Communicate clearly with customers and provide excellent service

Support health and safety practices and complete risk assessments as required

Ideal Candidate:

NVQ Level 3 or equivalent in Heavy Vehicle Service and Maintenance

Previous experience in a similar role (Field Service, HGV Mechanic, Workshop Engineer)

Strong diagnostic and fault-finding skills

Knowledge of vehicle technology systems and compliance standards

Comfortable working independently and managing your own workload

Excellent communication and customer service skills

Flexible with working hours and willing to travel

General computer literacy and ability to complete technical documentation

Experience with electric vehicles, IRTEC qualification, or HGV Class 2 licence is a bonus

If you’re ready to take your engineering career on the road, we’d love to hear from you!