Field Service Controller

Role: Field Service Controller

Location: Croydon, CR0 4YL

Hours: 40 hours per week | between 07:30 - 16:00 Monday to Friday

Salary: Up to £33,216 pa DOE

Are you a confident communicator with a knack for coordination and a passion for customer service? We’re looking for a proactive and detail-oriented Field Service Controller to join our Aftermarket team!

This is a fast-paced role where you’ll be the first point of contact for customers and engineers, managing breakdowns, scheduling repairs, and ensuring smooth service delivery from start to finish.

Key Responsibilities:

Handle incoming calls and coordinate field service activities

Log breakdowns and job details accurately in central systems

Communicate engineer attendance and updates to customers

Prioritise vehicle-off-road (VOR) cases and escalate major issues

Manage warranty and chargeable field repairs, including job numbers and parts coordination

Liaise with third-party repair providers and monitor progress

Collate and finalise engineer documentation and reports

Update job progress and KPIs, and submit warranty claims

Maintain high standards of service administration and compliance

Ideal Candidate:

Previous experience in a similar role, ideally within the motor trade

Strong customer service and communication skills

Technical understanding of vehicle components

Excellent planning and organisational abilities

Proficient in Microsoft Excel and Word

Able to work independently and as part of a team

Calm under pressure with a logical approach to problem-solving

GCSEs in Maths and English (or equivalent)

Knowledge of the refuse industry and engineer planning is a bonus

If you’re ready to take control and make a difference in field service operations, we’d love to hear from you!