[EU] Lead IT Engineer
Job Responsibilities
Responsible for EU and global IT desktop operation and maintenance, terminal management, office network and application platform implementation and operation & maintenance support, and employee IT service support, etc.
Perform foundational IT operations tasks, including OS installation/configuration, user access management, and data backup/recovery for servers and business systems as well as firmware upgrades for network devices, security policy configurations, and network topology optimization.
Analyse and clarify EU and global end-users technical inquiries as wells as manage IT AI Ticketing System, summary and reporting analysis periodically
Configure, monitor, and maintain daily operations of office network infrastructure (routers, switches, wireless APs, etc.) to ensure stable internal network performance. In case troubleshoot and resolve network connectivity issues or address common problems such as latency or outages
Participate in office network planning, including new office network deployments and adjustments to existing network structures.
Monitor the status of core business systems, respond to alerts promptly, and maintain incident logs during shifts and support cybersecurity efforts, including vulnerability scanning, firewall policy maintenance, and emergency response to security incidents.
Tracking and maintenance of EU and global IT assets
Implement related IT projects with IT team leader, contracting, and implementation including user acceptance testing and user training when needs
Job Requirements
Degree in Computer science, Information Technology or equivalent
Candidates with at least 3 years and above experience in IT operations and Level 1 / Level 2 end-user support or related fields would be preferred
Familiar with Mac/Windows laptop operation and maintenance
Familiar with Google Suite and various common office application system operation and maintenance
Have certain projects implementation and management experience
Possess good learning, communication and independent problem-solving abilities
Remote support services experience is required
Must be able to multitask and work in a fast-paced environment
Fluent in German and English mandatory, Mandarin is a plus
This role requires successful candidates to be based in-person in Vienna Headquarter