EPIC Clinical Informatics Specialist
By The Bay Health, a non-profit established in 1975, set the standard for hospice in the U.S. by emphasizing the role of the patient in making important medical decisions. Our spectrum of home-based services now includes Skilled Home Health Care, Palliative Care, Adult Hospice Care and Pediatric Care. Our team approach strives to address practical, social, emotional and spiritual aspects of care, with the goal to maximize quality of life for our patients, caregivers and families.
This full-time position offers competitive pay, generous benefits and a supportive work environment.
The Clinical Informatics Specialist supports clinical operations by optimizing electronic health record (EHR) workflows, improving system usability, and ensuring alignment between technology and patient care delivery. This role serves as a critical bridge between frontline staff, operational leadership, and IT, with a focus on Epic (including Rover), workflow design, system enhancements, and end-user support.
Schedule:
Monday - Friday; 8:30am - 5:00pm
Location:
On-site; Larkspur, CA
By the Bay Health follows all CDPH vaccine requirements for healthcare personnel.
Essential Duties & Responsibilities include (but are not limited to):
Clinical Workflow & System Optimization
Analyze, design, and optimize clinical workflows within Epic and related systems
Identify opportunities to improve efficiency, documentation, and user experience
Support implementation of new workflows
EHR (Epic) Support & Build
Configure, test, and maintain Epic applications
Support upgrades, enhancements, and system changes
Ensure system build aligns with clinical and operational needs
Epic Classroom Training
Provide occasional onsite Epic training support coverage during Principal Trainer leave periods as part of a rotating team approach
Go-Live & End-User Support
Provide hands-on, at-the-elbow support during go-lives, upgrades, and key initiatives
Travel onsite as needed to support clinical teams during high-impact events
Troubleshoot issues and respond to urgent end-user needs, including real-time communication channels
Operational Support & Issue Resolution
Manage and respond to informatics-related troubleshooting tickets and requests
Investigate, triage, and resolve system issues impacting end users and clinical workflows
Prioritize tickets based on operational urgency and impact
On-Call Support
Participate in an on-call rotation to provide after-hours support for critical system issues and urgent operational needs
Stakeholder Collaboration
Partner with clinical leaders, operations, and interdisciplinary teams to translate needs into system solutions
Serve as liaison between frontline users and technical teams
Quality, Compliance & Continuous Improvement
Support regulatory requirements and quality initiatives
Identify opportunities for system and workflow improvement
Participate in governance and prioritization processes
Education/Experience:
Bachelor’s degree in Nursing, Healthcare, Information Systems, or related field (or equivalent experience)
Clinical background strongly preferred (Registered Nurse highly desirable)
Experience in Home Health and/or Hospice care strongly preferred
3+ years of experience in clinical informatics, healthcare operations, or EHR support
Experience with Epic systems required (Rover experience strongly preferred)
Certificates, Licenses, Registrations:
Licensure as applicable if licensed healthcare professional.
Pay Range:
$130K - $150K annually
By the Bay Health is proud to serve our community as an equal employment opportunity employer. Everyone is valued and welcome at BTBH. Our organization is committed to diversity, equity and continues to build a culture of inclusion by recruiting, screening, hiring and retaining any qualified individual without regard to age, race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, marital status, registered domestic partner status, citizenship, physical or mental disability, legally protected medical condition, family care status, military care status, veteran status or any other consideration made unlawful by Federal, state, or local laws.