Enterprise Customer Success Manager

We’re looking for an Enterprise Customer Success Manager

We’re looking for an Enterprise Customer Success Manager who thrives at the intersection of customer success, product expertise, and strategic partnership. In this role, you’ll serve as a trusted advisor to some of Built In’s largest enterprise customers, guiding them through onboarding, adoption, optimization, and long-term engagement with our AI employer intelligence platform.

This role is ideal for someone who is highly organized, proactive, and relationship-driven. You’re energized by helping customers achieve measurable outcomes, navigating complex stakeholder relationships, and partnering cross-functionally to deliver an exceptional customer experience from implementation through renewal and expansion.

How you’ll contribute

Lead onboarding and implementation for enterprise customers, ensuring a smooth transition from post-sale through launch

Guide customers through platform setup, training, and best practices to drive adoption and long-term success

Build and manage project plans with clear milestones, timelines, and accountability across stakeholders

Run customer check-ins and business reviews focused on utilization, performance, and optimization opportunities

Monitor customer engagement and proactively identify risks, escalations, and growth opportunities throughout the customer lifecycle

Partner cross-functionally with Sales, Product, Support, Marketing, and Brand Studio teams to deliver a seamless customer experience

Support enterprise sales efforts through discovery calls, strategic product demos, and consultation on custom implementations and ROI

Help customers understand emerging best practices in AEO, GEO, and AI search visibility, translating a rapidly evolving landscape into clear, actionable recommendations.

Guide customers in using Built In’s platform and insights to strengthen how their employer brand is represented, discovered, and cited across AI-powered search experiences.

What you need

4+ years of experience in customer success, account management, implementation, solutions consulting, or a client-facing SaaS role

Experience managing complex enterprise customer relationships with multiple stakeholders

Strong project management and organizational skills with exceptional attention to detail

Excellent communication and presentation skills, including experience leading customer trainings or demos

Ability to navigate ambiguity, prioritize effectively, and collaborate cross-functionally in a fast-paced environment

Impress us even more

Strong consultative and strategic problem-solving skills with the ability to clearly articulate ROI

Comfort supporting both post-sale customer success and pre-sale partnership activities

Experience working with AI-driven products, analytics platforms, or emerging technology solutions

Interest in or experience with Answer Engine Optimization (AEO), Generative Engine Optimization (GEO), AI search visibility, or related emerging search and content strategies

Our base salary range for this role is targeted at $100,000 - $120,000 per year. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's skills, qualifications, experience and work location. The base pay range provided is subject to change and may be modified in the future.