Enterprise Client Success Manager – GEO/AEO Platform
We’re looking for an Enterprise Client Success Manager – GEO/AEO Platform
We’re looking for an Enterprise Client Success Manager – GEO/AEO Platform who thrives at the intersection of customer success, product expertise, and strategic partnership. In this role, you'll serve as a trusted advisor to some of Built In's largest enterprise customers, guiding them through onboarding, adoption, optimization, and long-term engagement with our AI employer intelligence platform — while also supporting pre-sale discovery calls, demos, and ROI conversations for prospective enterprise accounts.
This role is ideal for someone who is highly organized, proactive, and relationship-driven. You're energized by helping customers achieve measurable outcomes, navigating complex stakeholder relationships, and partnering cross-functionally to deliver an exceptional customer experience from pre-sale through implementation, renewal, and expansion. No formal SEO or technical marketing background is required — we'll train you on the fundamentals of Generative Engine Optimization (GEO) and Answer Engine Optimization (AEO) so you can guide enterprise customers through this rapidly evolving space with confidence.
How you’ll contribute
Lead onboarding and implementation for enterprise customers, ensuring a smooth transition from post-sale through launch
Guide customers through platform setup, training, and best practices to drive adoption and long-term success
Build and manage project plans with clear milestones, timelines, and accountability across stakeholders
Run customer check-ins and business reviews focused on utilization, performance, and optimization opportunities
Monitor customer engagement and proactively identify risks, escalations, and growth opportunities throughout the customer lifecycle
Partner cross-functionally with Sales, Product, Support, Marketing, and Brand Studio teams to deliver a seamless customer experience
Support enterprise sales efforts through discovery calls, strategic product demos, and consultation on custom implementations and ROI
Help customers understand emerging best practices in AEO, GEO, and AI search visibility, translating a rapidly evolving landscape into clear, actionable recommendations.
Guide customers in using Built In’s platform and insights to strengthen how their employer brand is represented, discovered, and cited across AI-powered search experiences.
What you need
4+ years of experience in customer success, account management, implementation, solutions consulting, or a client-facing SaaS role
Experience managing complex enterprise customer relationships with multiple stakeholders
Strong project management and organizational skills with exceptional attention to detail
Excellent communication and presentation skills, including experience leading customer trainings or demos
Ability to navigate ambiguity, prioritize effectively, and collaborate cross-functionally in a fast-paced environment
Curiosity about how AI assistants like ChatGPT and Perplexity are changing how people search and make decisions — no formal SEO or AEO/GEO background required, we'll teach you the fundamentals
Impress us even more
Strong consultative and strategic problem-solving skills with the ability to clearly articulate ROI
Comfort supporting both post-sale customer success and pre-sale partnership activities
Experience working with AI-driven products, analytics platforms, or emerging technology solutions
Our base salary range for this role is targeted at $100,000 - $120,000 per year. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's skills, qualifications, experience and work location. The base pay range provided is subject to change and may be modified in the future.