Eligibility Specialist - Plano, TX

Career TEAM is seeking a WIOA Eligibility Specialists to join our team in North Central Texas. This individual will play a key role in supporting program operations by conducting eligibility screenings, verifying documentation, and building participant cases in compliance with WIOA guidelines. The WIOA Eligibility Specialist will report directly to the WIOA Program Managers and ensure timely, accurate processing of participant files to support enrollment and service delivery.

Your Impact on Career TEAM’s Success:

Provide information about workforce services

Process screenings and applications to determine eligibility for customers in East Texas

Enters source document data into case management and document storage systems. Maintains database by entering new and updated customer information

Processes customer documents by reviewing data for deficiencies

Resolving discrepancies by using standard procedures or returning incomplete documents to the supervisor for resolution

Acquire and maintain ongoing programmatic competency to ensure compliant management of cases

Accurately document customer interactions through well-written case notes

Ensure that case files meet or exceed the programmatic requirement

Maintains operations by following policies and procedures

Working knowledge of office equipment, computer software, and computer hardware

Work as part of a team in order to achieve a common goal

Approach each day and task with a “ZAG” mindset

Other duties and projects as needed

The Ideal Qualifications for this Position Include:

Bachelor’s degree or higher or an equivalent combination of education and experience

2+ years of work experience combining elements of training, customer service, working with a culturally-diverse customer base with the ability to be culturally sensitive

Ability to serve as a role model to customers and motivate them towards achieving goals

Personal computer literacy required, including effective use of the Internet, e-mail, and Microsoft Office (Word, Excel, and Outlook)

Ability to meet and/or exceed set goals and objectives

Exceptional time management skills to meet deadlines and work under pressure

Excellent verbal and written communication skills

A Valid Driver’s License

Additional Skills/Knowledge Career TEAM Would Love for This Role:

Bilingual in English and Spanish

Experience and knowledge of WIOA and TANF workforce development contracts/programs

Astounding ability to multitask and be proactive

Employment Type: Full-Time, Non-Exempt Employee

Job Site: Onsite

Salary: $45,000 - $55,000/yr

Travel: 25% travel within the region