Director, Brand Operations

ABOUT THE ROLE

Ramp's Brand team ships a high volume of ambitious creative across product launches, growth, events, customer marketing, and brand awareness. As the work has scaled, so has the need for a strong operating system around it.

We're hiring a Director of Brand Operations to build that operating system: the processes, milestones, and cross-functional coordination that let a world-class creative team do its best work and ship fast. This is an operations role focused on how the work gets done; it is not a traditional production-management role.

You'll be the operator who protects creatives from organizational swirl, sets clear ways of working, and fixes cross-functional breakdowns upstream so great ideas reach the world quickly.

WHAT YOU’LL DO

- Own and build the operating system for how Brand's creative gets produced.

- Build the brand operating system: the processes, milestones, and ways of working that turn creative direction into shipped work.

- Diagnose and fix bottlenecks across functions. Find where work stalls, trace it to the source, and remove the limiting factor wherever it lives.

- Protect creatives from org swirl by absorbing cross-functional complexity so the team stays focused on the work.

- Automate with AI: use AI to streamline how work flows and cut manual overhead across the operation (intake, triage, status, reporting, handoffs).

- Partner with the creative leads so operations and creative are complementary, freeing creative leads to focus on creative.

- Be Brand's ambassador to the rest of Ramp: scope incoming work and pull Brand into projects early, at the right time.

WHAT YOU NEED

- Exceptional organization: you hold 20+ live workstreams and keep everyone on track

- A cross-functional root-cause instinct: you can walk into a tangled, multi-team workflow, explain why it's slow, and fix it. This is the most important capability for the role.

- A track record of building systems and automation: you've taken an operation from messy to repeatable and use tooling and AI to compress cycle time.

- A metrics-driven approach: you instrument delivery so progress is clear and provable.

- Hands-on, lean leadership: you lift both the operation and the people in it.

- A bias for better ways of working: you remove limiting factors and speed up delivery without adding process for its own sake.

- An operator-first profile: we care more about someone who can diagnose and fix how work flows than about a creative, production, or marketing pedigree. Strong candidates come from product ops, biz ops, GTM ops, finance ops, or chief-of-staff backgrounds.

NICE TO HAVES

- Experience scaling an in-house creative or content studio in a high-growth environment.

- Experience building AI-assisted operational workflows.