Diligence Program Lead
The Team:
Upstart’s Partner Implementation & Enablement team is responsible for bringing new bank and credit union partners onto our platform and keeping existing partners equipped to run their lending programs. We own the operational core of the partner relationship: the diligence materials partners use to evaluate us, the change management process that tells them when our policies and models change, and the systems that deliver both. How quickly a partner can launch, and how much confidence they have in us once they have launched, is decided by this team’s work.
As the Diligence Program Lead at Upstart, you will own the diligence and change management programs our lending partners depend on. You will answer the due diligence questionnaires that partners and their examiners require, maintain the document library and access controls behind them, and run the recurring process that notifies partners when our policies, procedures, and models change. You will work across Compliance, Lending Partnerships, Account Management, and Product to turn a set of manual, individually held processes into programs that hold up as the partner base grows.
How you’ll make an impact
Own the lending partner change management program end to end: assemble each release, notify partners of policy, procedure, and model updates, and keep the supporting document libraries current.
Respond to lending partner due diligence questionnaires and information requests, working with Compliance, Legal, and Model Risk Management to source and verify every answer.
Maintain the partner-facing document repository and its access controls, including which materials each partner can reach based on their product mix and stage in the relationship.
Run the recurring corrective action reporting cycle: validate the source data, distribute partner-specific reports, and confirm delivery with the teams that publish them.
Work with Product to move manual diligence and change management workflows onto supported tooling, and document each process so more than one person can run it.
Identify gaps in policy ownership and documentation approval status, and raise them with Compliance and Lending Partnerships before they reach a partner.
Minimum Qualificationsu
Bachelor’s degree or equivalent practical experience
5 years of experience in financial services compliance, risk, audit, or third-party due diligence
2 years of experience responding to due diligence questionnaires, regulatory examinations, or audit requests from banks, credit unions, or other regulated institutions
Experience owning a recurring operational or reporting process end to end, including its documentation
Experience administering a document management system, virtual data room, or other controlled-access content repository
Preferred Qualifications
Knowledge of consumer lending products and the policies that govern them, including personal loans, auto, and home equity
Knowledge of model risk management practices and how model documentation is shared with third parties
Knowledge of third-party risk management expectations at banks and credit unions
Skilled in using generative AI tools to draft, verify, and maintain large volumes of written documentation
Ability to build process automation in spreadsheet or workflow tools and hand it off to others to run
Ability to influence across compliance, legal, product, and commercial teams without direct authority
Position location This role is available in the following locations: Remote
Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.
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At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).
United States | Remote - Anticipated Base Salary Range
$99,800—$138,000 USD