Digital Document Specialist

Job Title: Digital Document Specialist

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

The ideal candidate will:

Have a minimum high school diploma or equivalent.

Possess strong attention to detail and high-volume data entry experience.

Demonstrate fast, accurate alpha-numeric typing skills.

Be comfortable working in a production environment and with technology.

Show willingness to adapt and learn new technologies.

Take initiative and pride in their work.

Thrive in a team environment and be motivated by results.

Be capable of meeting or exceeding deadlines.

Have familiarity with document imaging software (desired but not required).

Key responsibilities include:

Classifying scanned documents by checking form fields and inputting information into pre-defined fields.

Ensuring the quality of scanned documents.

Processing documents while maintaining accuracy as guaranteed in client Service Level Agreements (SLAs).

Matching corresponding paperwork to accounts and applying appropriate business rules.

Adhering to all governmental regulations and company policies and procedures.

Protecting organizational assets and maintaining privacy and confidentiality.

Upholding ethical standards and complying with business principles.

Assisting in other operational areas as needed.