Designer/Researcher
Position summary
Nava is at the forefront of reimagining how our government serves its people, and we’re looking for a Designer/Researcher to help drive this mission forward.
As a Designer/Researcher at Nava, you’ll collaborate on the design and research efforts of our work with the government, for programs that affect millions of Americans. You’ll work on cross-functional teams, moving from concept to implementation and championing user needs with everything from user research to prototyping to designing systems. You’ll bring us closer to the people we ultimately serve, helping deliver high-quality work that is simple, empathetic, and accessible.
You will be working within the government ecosystem, collaborating dynamically with other government contractors and civil servants. This means you'll likely encounter different working styles, and cultural norms, and be responsible for maintaining order and focus in complex stakeholder ecosystems.
What you'll do
Apply a service design mindset to challenges with a relentless focus on user needs
Propel understanding of users, by running quantitative and qualitative user research initiatives and sharing findings with internal and external collaborators
Drive research ideas from concept to production, from diagramming to drafting research plans to conducting user interviews
Collaborate with multidisciplinary Nava product teams and government staff to drive service-level changes to product direction
Required skills
Years of experience: At least two years of experience working as a service designer or researcher working with product teams within a professional working environment
Experience mapping and driving systemic improvements within complex service environments
Depth of experience in conducting, synthesizing, and communicating qualitative research
Understanding of web and mobile user interface design best practices
Relentlessly curious mindset, never satisfied with easy answers
Equal parts systems thinker and advocate for users
Highly resourceful, reliable, and detail-oriented
Ability to think strategically around trade-offs and short term vs. long term benefits
Ability to build and form strong relationships with the internal team and external partners
An adaptive, empathetic, collaborative and positive mindset
Excellent written and verbal communication skills, technical and otherwise
Compensation
$92,700—$108,900 USD