Delivery Operations Manager
The role
Token Factory is scaling AI inference across PoC and production environments. As we grow, operational clarity and structured delivery become critical.
We are hiring a Delivery Operations Manager to build and maintain the operational system that connects sales, delivery, and customer success — and ensures every customer interaction runs smoothly from first deal to production.
You’re welcome to work remotely from the United States.
Your responsibilities will include:
Post-Sales Operations
Own day-to-day operational processes across active PoCs and production customers
Ensure seamless transitions from PoC to production without loss of context
Build and maintain documentation for complex operational scenarios: customer migrations, model changes, GPU type changes, contract renewals
Define cleanup processes for customer offboarding and scope reductions
Triage incidents together with SA and Support, maintain clear escalation paths
Customer Lifecycle & Commercial Operations
Support transitions to new legal entities, updated contracts, and SKU changes
Build and maintain instructions for AE, SE, and Sales Ops on how to work with Token Factory customers
Align post-sales processes with broader Nebius Cloud standards
Define upsale processes — new PoCs for existing customers, operational and billing setup, transition to production
Operational Visibility
Maintain a single source of truth on customer health, active workloads, and contract status
Track upcoming renewals, capacity changes, and operational dependencies
Surface risks early and drive resolution across teams
Cross-Functional Coordination
Improve handoff clarity across Sales, Pre-Sales, Engineering, and Delivery
Run structured operational reviews
Work comfortably with technical teams — you don't need to write code, but you need to understand what engineers are building and why it matters for customers
Automation & Tooling
Drive automation initiatives: Salesforce / Jira / Backoffice integrations, customer notifications, contract expiry alerts, cleanup workflows
Identify where manual processes can be replaced with tooling
We expect you to have:
Experience in cloud, AI, or SaaS operations
You are comfortable working across sales, legal, finance, and engineering teams
You bring structure without adding bureaucracy
You are proactive in surfacing risks and improving execution
You can hold a conversation with a technical team without getting lost
What success looks like:
Active PoCs and production customers are visible and tracked
Transitions to production are structured and predictable
Commercial and operational changes reach customers without friction
Cross-team delivery clarity improves over time
Pay Transparency
We offer competitive compensation and benefits packages. Actual compensation will be determined based on job-related factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law.
Base Compensation Range
$224,000—$270,000 USD