Delivery Operations Manager
Why Join Exadel
We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.
From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.
What powers it all? Our people are ambitious, collaborative, and constantly evolving.
What You’ll Do
Own and maintain the Weekly Delivery Pulse and Monthly RAG reporting for P1/P2 accounts
Monitor utilization, bench, and ramp-up/down trends, proactively managing exceptions to keep delivery on track
Maintain dashboards and delivery health metrics (scope, schedule, quality, team, commercials, governance)
Track headcount movement, bench, and ramp-down risk across accounts
Partner with HR, Talent, and Resourcing to maintain visibility into open positions, time-to-fill, and redeployment
Drive action follow-ups across Delivery Directors, Delivery Managers, and CoE leads, enforcing owners and due dates
Support the delivery governance cadence, including agendas, minutes, action logs, and risk registers
Partner with Finance on margin and revenue reporting accuracy
What You Bring
Extensive professional experience in a delivery, resource management, PMO, or operations role within professional services or technology consulting
Strong data skills beyond Excel: comfortable using AI tools for reporting, analysis, and dashboard creation; experience with Workday PSA or a similar PSA/ERP system is preferred
Comfortable working with senior stakeholders and holding team members accountable to deadlines
Excellent structured communication skills, with the ability to turn data into a clear executive narrative
Experience within a Big 4 or an IT services/outsourcing environment is a strong plus
Extensive, hands-on experience using AI tools in daily work, or a strong willingness to learn quickly
English Level
Upper-Intermediate
Legal & Hiring Information
Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more.
Reasonable accommodations are available to enable individuals with disabilities to perform essential functions.
Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs.
Compensation details are shared with candidates at the early stage of the recruitment process.
The offer is not binding until a signed contract is in place.
Your Benefits at Exadel
Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details.
International projects
In-office, hybrid, or remote flexibility
Medical healthcare
Recognition program
Ongoing learning & reimbursement
Well-being program
Team events & local benefits
Sports compensation
Referral bonuses
Top-tier equipment provision
Exadel Culture
We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matter.