Customer Value Architect

About the Team

The Customer Value Architects team sits inside the revenue organization and owns the connection between what customers buy and what they actually get out of Mixpanel. We turn product usage into measurable business outcomes, working across onboarding, adoption, and renewal to make sure customers see the value they signed up for.

About the Role

The right candidate is a relationship-first advisor who connects a customer's Mixpanel investment to real outcomes for a portion of a defined book of accounts. You'll help own the adoption and value plan for each account: understanding why the customer bought Mixpanel, tracking whether they're getting the ROI they expected, and supporting the enablement and product usage that gets them there. You'll build trusted relationships with business and technical stakeholders, partner closely with your Account Executive and renewal counterparts, and start developing a point of view on how customers should think about AI in their product workflows. This role suits someone who is building the skills to own accounts end to end and is ready to grow into greater independence, with support from your manager and senior teammates.

Responsibilities

Help own the value plan for accounts in your book, connecting the business problem that led the customer to buy Mixpanel with the outcomes they measure.

Build relationships with business and technical stakeholders, aligning Mixpanel's capabilities to what customers care about most.

Support discovery on customer priorities and pain points, and turn what you learn into adoption plan updates.

Partner with your Account Executive on expansion and your renewal counterpart on renewal execution, bringing adoption evidence that supports both.

Help lead enablement/best practices sessions on dashboard design, funnel analysis, and retention modeling to grow how a customer uses Mixpanel.

Monitor usage and health signals and support business reviews that surface what's working, deepen adoption, and catch risk early.

Spot underused features and contracted capabilities, and turn them into recommendations for the customer.

Triage product questions and issues, solving what you can and routing the rest to the right team.

Build a working point of view on a customer's AI maturity, and use Mixpanel's own AI surface to help them build on their product data.

Coordinate with GTM, Product, and Engineering on escalations, and share what you learn with the broader Customer Value Architects team.

We're Looking For Someone Who Has

Experience in customer success, consulting, or a related field supporting B2B SaaS accounts, or equivalent experience.

A track record of building relationships across a range of stakeholders, from business partners to technical teams.

The ability to translate technical concepts, like data models and product metrics, into terms that land with non-technical stakeholders.

Growing experience connecting product usage to customer outcomes and ROI.

Comfort supporting adoption plans that tie daily work to a customer's larger goals.

Hands-on experience with AI or agentic tooling beyond casual use, such as MCP-based workflows or LLM copilots.

A collaborative approach to working across account teams and internal partners to move plans forward.

Good judgment for prioritizing which accounts and actions need attention first, with support from your manager and senior teammates.

Bonus Points For

Background in product analytics, growth, or data-driven product development.

Experience in a technical advisory or professional services capacity.

Familiarity with analytics instrumentation, event tracking, or data tooling.