Customer Support Representative

How you'll help us achieve it

We are going through an extremely exciting period of growth in the Customer Support team. We are looking for a Customer Support Representative to join our thrilling journey ahead. Someone who is bordering on obsession about offering a world-class customer experience and who puts our customers at the heart of everything they do.

In this role, you'll:

Serve as the primary point of contact for customers, providing them with world-class service and support.

Be responsible for handling customer inquiries and complaints, and work closely with other departments to ensure that customer needs are being met.

Handle customer inquiries and complaints professionally and courteously, escalating issues as necessary.

Maintain up-to-date knowledge of Wave products.

Use active listening skills to understand customer needs and provide solutions that address those needs.

Participate in team meetings and contribute to continuous improvement initiatives.

Key details

Location: Freetown, Sierra Leone.

Contract Type: 6-month fixed-term contract.

Requirements

Fluency in English and Krio.

3+ year's experience in a comparable position (Call center, Customer Service).

Being able to work with flexible schedules.

You might be a good fit if you

Demonstrate tenacity and a willingness to go the distance to get something done.

A strong sense of responsibility and an excellent ability to take initiative.

Are comfortable defaulting to over-communication and overreaching when it comes to coordination.

Are excessively detail-oriented and seek to achieve excellence in everything you do.

Are client-oriented and have strong interpersonal skills.

Are a diplomatic speaker.

Have a teamwork spirit.

Experience in Customer Service (Mobile wallet or Customer Service Company) or management skills as an added value.