Customer Support Executive with German (Onboarding)
About the team
The Onboarding Team is a front-line team, looking to convert as many prospective/cold leads into becoming a Tide Member and taking advantage of many Tide products during their Onboarding period. We collaborate with marketing, product and the KYC Teams to ensure a seamless Onboarding experience for prospective members, providing key insights to all stakeholders.
About the role
As a Customer Support Executive with German (Onboarding), you will act as a key liaison between Tide and potential members, ensuring they see the value of joining a leading fintech company. Your role combines excellent customer service with strong sales skills to convert leads into full Tide members. Why? Tide is growing, and with that comes a high level of interest. So much so that there’s not enough time to convert each interest into a new Tide member – so this is where you come in!
As a Customer Support Executive with German (Onboarding) you will:
Call potential members that have downloaded the Tide app but sometimes, as life gets in the way, they have not signed up. Your job is to follow up with them and guide them through the onboarding process
Walk potential members through our signup process, answer their questions and use your persuasion skills to highlight Tide's unique benefits and convert them into full-fledged Tide Members!
Build rapport with our prospective members to identify areas to upsell relatable Tide products.
Work with the KYC team to ensure that the members have provided all the correct documentation and will troubleshoot any issues that come their way. For this reason, you’ll need to be technically-minded.
As we grow rapidly and new products introduced to our member base, your aim is to utilize your upselling skills to offer a range of Tide Products to our prospective leads.
What we are looking for
Native-level proficiency in spoken and written German
Previous customer service or telesales experience
Focused on revenue and can up-sell to our prospective members
A self-starter that is target-driven
Comfortable with adapting to constant change and shifting priorities
Member first mentality
Self-motivated and conscientious, wanting to make a real difference to the business
Ideally some knowledge of compliance, KYC, AML, and associated regulations or previous FinTech experience
You may also have experience of using Zendesk or similar and Predictive (or power) dialer
What you’ll get in return:
Salary €17,600.00 - €19,800.00 gross annual
25 days paid annual leave
3 paid days off for volunteering or L&D activities
Extended maternity and paternity leave covered by the company
Personal L&D budget in the amount of 1000 BGN per year
Additional health & dental insurance
Mental wellbeing platform
Fully covered Multisports card
Food vouchers
Snacks, light food, drinks in the office
WFH equipment allowance
Flexible working from home
Sabbatical Leave
Tidean Ways of Working
At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.
While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.
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