Customer Success Engineer

About the Role

The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. As a Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Veeam Data Platform. You’ll lead onboarding, adoption, and optimization; proactively identify churn risk, migrations, and upsell opportunities; and apply deep disaster recovery and resilience (DR&R) expertise to conduct recovery simulations, DRMM assessments, and quarterly resilience reporting for measurable customer value

What You’ll Do

Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels.

Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption.

Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform.

Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports.

Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.

Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders.

Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment.

Collaborate on marketing-informed campaigns and plays to drive adoption and expansion.

Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR.

Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership

What You’ll Bring

5+ years in customer-facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager); this is a mid-level role.

Advanced level of English (Spanish / German / French nice to have)

Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.

Strong experience designing and executing protection plans, migrations, and recovery simulations; familiarity with Veeam platform capabilities is a plus.

VMCE certification required (may be completed post-hire within an agreed timeframe).

Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert

Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.

Executive stakeholder engagement skills (CISO/CIO) with the ability to synthesize technical, business, and risk signals into clear recommendations.

Excellent communication, cross-functional collaboration, and stakeholder management skills.

What You’ll Get

26 paid days off annually, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares

Paid parental, maternity, and paternity leave

Fully covered family medical plan, dental, rehab, and vaccinations

Life, critical illness, and disability insurance

Employer pension contribution via PPK

Monthly Edenred allowance of 450 PLN for meals

MultiSport card fully covered by Veeam, giving access to sports facilities nationwide

Up to 12 free therapy sessions annually, plus legal and financial advice

Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

Please note: If an applicant is permanently located outside of Poland, Veeam reserves the right to decline the application for this position.

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