Customer Success - EMEA - Nordics

ABOUT THE ROLE

This role partners directly with customers across the Nordics Region to drive adoption of the ElevenLabs platform - spanning core speech models, creative tools, and Agents.

You will administer onboarding and enablement tactics across multiple products, advising on best practices for deploying ElevenLabs across web, mobile, and backend systems. You will analyze product usage and performance signals to identify friction points, unblock adoption, and help customers realize measurable value from the platform.

In parallel, you will own commercial outcomes across a defined set of accounts. Success is measured by Gross Revenue Retention and Net Revenue Retention, with a strong emphasis on sustained multi-product adoption. You will identify expansion opportunities, drive renewals and upsells, and partner closely with Sales, Engineering, and Customer Success leadership to turn technical success into durable revenue growth.

REQUIREMENTS

- 5+ years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the Nordics region

- Fluent in Swedish and English

- Familiarity and experience with building and deploying AI agents

- Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs

- Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals

- Excellent problem-solving, technical, and analytical skills to address customer needs and concerns

- Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization

- Strong understanding of the Nordics market landscape and cultural nuances

- Self-motivated and able to work independently in a remote or distributed team environment