Customer Solutions Architect (NYC)

Customer Solutions Architect

About the role

The Customer Solutions Architect (CSA) is the primary post-sales technical owner for our existing customers, helping them get the most value from the combined Fivetran and dbt platform. Working alongside Account Executives (AEs) and Solutions Engineers (SEs), the CSA makes sure customers not only deploy successfully, but keep scaling and expanding their usage over time.

This role operates as a technical account manager and strategic advisor, bridging the gap between onboarding success and long-term growth. The CSA owns the technical narrative after go-live: monitoring an existing book of business, leading technical discussions, uncovering new data challenges, and guiding customers through architecture evolution, adoption, and expansion through live demos and technical workshops.

Unlike implementation-focused roles, the CSA is accountable for both retention and growth, and is measured on incremental ARR, Net Revenue Retention (NRR), and Gross Revenue Retention (GRR). You will act as a trusted advisor, advocate, and accelerator, ensuring customers derive maximum value from their data investments while aligning their technical roadmap with the platform's capabilities.

Location: New York City, NY (hybrid). This is a full-time position, and candidates must be located in NYC and able to work in the office two days a week (Tuesday and Thursday).

What you'll do

Customer Adoption and Value Realization

Own post-sales technical engagement across a portfolio of assigned Commercial and Enterprise accounts

Drive adoption, optimization, and ongoing usage of the platform, moving customers from initial deployment to sustained, scalable success

Educate customers on new products and features as they launch, and on existing capabilities they may not be using

Deliver enablement sessions, workshops, and best-practice guidance

Monitor account health signals (usage, performance, support trends) and proactively intervene to address churn or contraction risks, including running implementation reviews and healthcheck sessions

Expansion and Growth

Identify, validate, and execute expansion opportunities across business units, regions, and use cases, including opportunities to bring both Fivetran and dbt into an account

Translate customer initiatives into scalable data workloads and technical solutions

Partner with AEs to drive incremental ARR through structured expansion plays and a managed expansion pipeline

Lead technical validation of new workloads, including workshops and, where necessary, proofs of concept (POCs)

Replicate successful use cases across the organization to accelerate growth

Provide strategic input on the customer lifecycle and renewals process

Technical Strategy and Architecture

Define and maintain Enterprise Reference Architectures aligned to customer environments, ensuring architectural consistency and scalability across implementations

Guide customers on best practices for data pipelines, transformation, automation, and platform adoption

Maintain technical artifacts such as architecture documentation, design patterns, and knowledge bases

Stakeholder Engagement and Account Planning

Build and maintain strong relationships with technical, operational, and executive stakeholders, using stakeholder maps and multi-threaded engagement strategies

Run regular technical cadence calls, business reviews, and roadmap sessions

Contribute to Mutual Account Plans and own Mutual Success Plans, mapping whitespace opportunities across business units, subsidiaries, and use cases

Align customer technical strategy with business objectives and commercial plans

Internal and Partner Collaboration

Act as the technical orchestrator across Sales, Professional Services, Product, and Engineering, keeping delivery teams aligned with long-term expansion strategy

Advocate for customer needs internally, influencing the product roadmap and priorities

Collaborate with technology partners (e.g., Snowflake, Databricks, AWS, GCP) to drive joint value

Help improve team processes, refine assets, and enable teammates through our knowledge-sharing loop

Thought Leadership

Contribute to and deliver external-facing content through live events, speaking engagements, blog posts, recorded tutorials, or other educational resources

Work closely with Regional and Product Marketing teams to support field and industry events

Support senior leadership in aligning field and industry requirements with the product roadmap, collaborating with Product and Product Marketing under their guidance.

What you bring

2+ years of experience in a post-sales, customer-facing technical role, such as Solution Architect, Technical Account Manager, or Customer Success Engineer

Strong ability to own and drive customer outcomes after the sale, including adoption, renewal, and expansion

Solid technical background, with experience designing scalable data architectures, a firm understanding of modern data warehousing and the analytics stack, and SQL proficiency

Ability to translate business objectives into technical solutions and measurable outcomes

Strong stakeholder management skills across technical and non-technical audiences, and a high degree of comfort presenting to diverse audiences

A proactive, self-sufficient, and highly organized approach to managing multiple accounts

Comfort operating strategically while also engaging in deep technical discussions

Ability to operate in an ambiguous, fast-paced environment and think on your feet in customer conversations

A team-player mindset, both within the CSA team as we evolve our ways of working and in daily collaboration with AEs and SEs

Openness to travel: we value in-person relationship building, both internally and externally, and expect willingness to travel to events as needed

What Will Make You Stand Out

Hands-on experience with dbt; dbt certification is a bonus

SQL knowledge, with a working understanding of AI architecture, including LLMs, Knowledge Graphs, and RAG

Experience with cloud data platforms (Snowflake, Databricks, AWS, Azure, GCP)

Background in data integration, ETL/ELT, or replication technologies, plus experience with ancillary tools, APIs, and managing data infrastructure

Experience with workload-based or consumption-based sales models

Familiarity with enterprise architecture frameworks and design patterns

Experience working with system integrators or technology partners

Technologies You’ll Use

Databases: SAP HANA, Oracle, SQL Server, Postgres

Data platforms: Snowflake, Databricks, BigQuery, Redshift

Products: Fivetran, dbt platform

Languages: SQL, Python, bash or PowerShell

Networking: SSH tunneling, VPNs, PrivateLink

Modern data stack tools and ecosystem technologies

Hiring Process

Interview with Talent Acquisition Partner

Interview with Hiring Manager

Technical Interview

Team Interview

Final Interview: Mock Demo

Compensation & Benefits

The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. For this role, on-target earnings (OTE) are split 80% base salary and 20% variable compensation. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.

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OTE (On Target Earning)

$165,000—$190,000 USD