Customer Service Representative

Overview

The Customer Service Representative serves as a key liaison between customers and US Conec, ensuring a seamless order-to-delivery experience. This role supports Sales, Product Management, and Application Engineering teams by managing customer interactions, processing orders, and maintaining strong relationships across a global customer base.

Responsibilities

• Process and expedite customer orders accurately and efficiently using internal order management systems

• Prepare and manage quotes, contracts, and project-level pricing in collaboration with Sales and Product Management

• Coordinate order scheduling, routing, invoicing, returns, and credit issuance

• Serve as the primary point of contact for customer inquiries via phone and email

• Provide guidance on shipping requirements and export documentation

• Maintain detailed records of product specifications, pricing, and customer account activity

• Develop and apply in-depth knowledge of US Conec products, tools, and services

• Support customer account setup and assist with credit information collection

• Collaborate cross-functionally to resolve quality concerns and meet customer requirements

• Facilitate clear communication between customers and internal teams, including Sales and Engineering

• Build and sustain strong relationships with assigned accounts and support regional team needs

• Assist Sales with leads, product launches, change notifications, and sample coordination

• Identify process improvement opportunities and contribute to solution implementation

Must Haves

• Associate degree or equivalent experience

• 3+ years of customer service, account support, or inside sales experience

• Strong organizational skills with high attention to detail and ability to prioritize effectively

• Excellent verbal and written communication skills

• Proven ability to manage customer relationships and navigate challenging situations professionally

• Proficiency with Microsoft Office and ERP/order management systems

• High level of professionalism, adaptability, and teamwork orientation

Nice to Haves

• Experience with CRM tools such as Salesforce or similar platforms

• Familiarity with JD Edwards (JDE) or comparable ERP systems

• Experience supporting global or international customers

• Foreign language skills

What We Offer

Competitive base salary with performance-based bonus potential

4 weeks of PTO

Health, dental, and vision plans

401(k) retirement savings plan with employer match and planning resources

Collaborative, team-based culture that fuels innovation

Paid time off, holidays, and employee recognition programs celebrating your achievements

Community engagement and STEM outreach opportunities to give back locally