Customer Service Representative (Project-Based)

Duties and Responsibilities:

Performing POD validation and related tasks

Assist in maintaining trackers 

Processing order validation requests from customer support team or other departments and other related tasks

Assist in gathering data for escalation review 

Conduct basic investigation through internal systems to assist in resolving customer issues

Escalate complex, urgent, critical issues that require other department's help to relevant teams

Reach out to customers to provide updates regarding complaints follow - ups, and or validation, or gather additional information as needed

Follow communication procedures, guidelines and policies

Provide accurate, valid and complete information by using the right methods/tools 

Other tasks may be assigned by the Assistant Team Lead, Team Lead, Customer Support Manager and Head of Customer Service.

Qualifications:

Skills in using ticketing systems is a plus

Familiar with using MS Excel, PPT or equivalent Google programs (GSlides, GSheets) but not required

Strong phone contact handling skills and active listening

Can generate creative solutions

Can work well under pressure

Must be a team-player

Must be adaptable to change according to business needs

Willing to work on shifting schedules