Customer Advocate
The Role:
Apollo.io is looking for a high-performing, sales-driven Customer Advocate Representative who thrives in a fast-paced environment and has a passion for turning customer conversations into closed business. In this role, you'll play a key part in driving revenue and accelerating conversions through real-time chat and calls interactions.
This is a dynamic opportunity for someone who is both a product expert and a strategic seller—someone who can deeply understand customer pain points, offer consultative solutions, and influence purchasing decisions during every touchpoint.
Daily Responsibilities:
Drive revenue through live chat and calls by identifying buying signals, delivering persuasive product insights, and converting interest into sales
Go above and beyond to ensure client satisfaction and success at all times
Own the sales conversation from inbound inquiry to conversion, ensuring customers quickly realize the value of Apollo
Proactively upsell and cross-sell relevant product features that match the customer’s business goals
Meet or exceed chat-to-close rate targets, monthly revenue quotas, and other performance KPIs
Respond to inquiries within 30 seconds via chat and 4 hours via email, delivering speed and precision that drives customer confidence
Capture and follow up on opportunities surfaced through support interactions, feature requests, and product updates
Be the customer’s internal advocate, collaborating with Product and Sales to reduce friction and improve experience
Minimum Qualifications
Have at least 1- 2 years of experience working in a customer-facing role (support, sales, retail, or similar)—you love helping people and guiding conversations.
Organized, proactive, and comfortable juggling multiple conversations at once in a fast-paced environment.
Customer centric - working to understand the questions that customers ask to help them resolve their business.
Clear and confident written communication skills, especially in live chat or email settings.
Adaptable with the ability to pick up new technologies, assess situations quickly, and find smarter ways to achieve goals.