Customer Activation Manager | Accounts Receivable

ABOUT THE ROLE

Ramp is hiring a Customer Activation Manager for Ramp Accounts Receivable https://ramp.com/accounts-receivable, which brings the work behind getting paid into one connected workflow. You will help finance teams make invoicing, follow-up on unpaid balances, payment matching, and accounting handoffs useful and repeatable. You will own the customer-facing implementation and adoption plan, partner with the broader account team and specialists as needed, and help build a clear playbook for future launches. This role is a strong fit for a customer success or implementation professional who understands finance workflows and enjoys creating structure as a product grows.

WHAT YOU’LL DO

- Discover how customers create invoices, follow up on unpaid balances, match payments, handle exceptions, and update their accounting records.

- Choose a practical first workflow with the customer, then lead the plan from setup through first use, training, and repeat adoption.

- Align Controllers, AR operators, account teams, and technical partners on prerequisites, responsibilities, decisions, and timelines.

- Identify and resolve adoption blockers, and escalate payment-matching or accounting integration issues with clear evidence and context.

- Communicate customer progress and value in terms of time saved, visibility, and a more reliable invoice-to-cash process.

- Document customer learnings in reusable discovery, onboarding, and handoff practices.

WHAT YOU’LL NEED

- Roughly 3+ years of relevant experience in customer success, onboarding, implementations, or a related customer-facing role; level is flexible based on experience.

- A record of personally leading post-sale implementation or workflow adoption from discovery through first use and continued use.

- Ability to map a finance workflow, find manual handoffs or blockers, and turn the findings into a practical customer plan.

- Clear communication with finance stakeholders and cross-functional partners, including ownership of next steps and thoughtful escalation.

- Comfort working without a mature playbook and improving the process for future customers.

NICE TO HAVES

- Direct experience with accounts receivable, invoicing, billing, collections, cash application, or payment matching.

- Familiarity with accounting software, ERP integrations, or accounting-system handoffs.

- Experience in finance software or with finance-led customer implementations.