Cross-Border Supervisor
How you'll help us achieve it
The Cross-Border Supervisor will supervise and ensure the optimal functioning of a team of Cross-Border Distributors in specific zones, ensuring they meet set operational objectives and carry out distribution in accordance with Wave’s principles. Distributors spread the word about Wave's money transfer solution in and out of the following countries: Côte d’Ivoire, Mali, Niger, Sénégal, Burkina Faso. They educate customers on international transfers via Wave and provide them with coaching so they can transfer money on their own. The Cross-Border Supervisor will deploy Distributors in strategic areas where our target customers do business, helping us reach our objective of creating an aggressive sales force.
In this role you’ll;
Ensure distributors have all the resources and knowledge they need for distribution purposes, including a strong understanding of Wave cross-border solutions: fees, the cashback, the corridors, the transaction limits, etc.
Develop a team of empowered Distributors who exemplify Wave values and fully own the cross-border growth of their respective cities.
Be responsible for Wave cross-border user acquisition and transfer volume in a given area.
Manage a team of 10 to 15 Distributors.
Work closely with the Cross-Border Regional Lead to plan cross border activities in a given area and follow up on them.
Work closely with the Marketing team to conduct BTL activities and community meetings.
Maintain the quality of our distributor team through great hiring, frequent performance monitoring and coaching.
Grow our number of monthly active cross-border users by boosting the number of transfers and conversions generated by distributors, while maintaining a stable sender retention rate.
Create strategies to target groups with a strong need for cross-border services, such as diaspora communities, migrant workers, traders and families receiving money from abroad.
Review cycle targets with your lead and give feedback on any adjustments needed.
Escalate to upper management any challenges and/or blockers you may face while you execute targets, and ask for help and guidance.
Fully own the cross border growth of your region.
Exemplify Wave values and lead by example.
Key Details
Location: You'll be based in Abidjan or in the upcountry.
Work authorization in Côte d’Ivoire is required.
This is a permanent position.
Our salaries are competitive and calculated using a transparent formula.
We offer generous health insurance for yourself and your dependents.
We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
Airtime reimbursement.
Free food and a beautiful office space.
Requirements
2+ years of experience managing a medium to large cross-border distribution team.
Speak fluently French and Dioula; fluency in Mooré is a plus.
Have an intermediate level of proficiency in Excel (Google sheet).
At least a BTS degree.
You might be a good fit if you
Have experience meeting ambitious KPIs.
Are resilient: we move fast and things can change quickly, so you're not afraid of adapting to strategy changes and updates.
Possess strong collaboration, communication, negotiation and interpersonal skills.
Are flexible to work irregular hours.
Have a demonstrated ability to manage field-based operations across large geographical areas.
Show tenacity and a willingness to go the distance to get things done.
Are solution-driven and detail-oriented, with strong task follow-through.
Understand, or are eager to learn, how cross border activities work.
Are entrepreneurial by nature, can think outside the box and find solutions to blockers.