CRM Operations Executive

We are looking for a highly organized and detail-oriented CRM Operations Executive to join our team. As a CRM Operations Executive, you will play a crucial role in managing and maintaining our customer relationship management (CRM) system, ensuring its smooth operations, and supporting the needs of the business.

You will work closely with cross-functional teams to assess our CRM requirements and continuously optimize our processes to enhance customer satisfaction.

We are looking for someone who:

Is a native Romanian speaker with English at a business proficient level

Has the ability to effectively communicate with stakeholders and collaborate across teams

Is eager to drive continuous improvement, flexible to challenge issues/opportunities

Has good organizational and prioritization skills, able to communicate project status effectively

Has a flexible attitude and is responsive to accommodate last-minute requests

Is enthusiast, creative, and motivated to achieve goals beyond what is required

Has the ability to work well in a team and demonstrate strong ownership of all work-related areas

Understanding of betting products, services, and customer engagement strategies would be a plus

What you'll be doing:

Plan and execute multi-channel CRM campaigns (email, SMS, inbox, social media)

Manage the end-to-end campaign process, including testing, setup, execution, and performance tracking

Manage end-to-end bonusing process, including testing, setting and execution

Monitor campaign performance and provide actionable insights

Ensure compliance with local regulations and legislation to manage risks effectively

Contributes in improving bonus and CRM tools

Prepares weekly reports regarding activities performed and challenges encountered

Tests and provides feedback for the development of new features proposed by the development teams

Ensure data integrity and adherence to data privacy regulations (e.g., GDPR)