CRM Executive

We are looking for a motivated and detail-oriented CRM Executive to join our team. In this role, you will manage the day-to-day operations of our customer relationship management (CRM) system, assisting with data accuracy, executing CRM campaigns, and collaborating with the team to enhance customer experiences, whilst building your expertise in CRM tools and processes. You will work closely with cross-functional teams to assess our CRM requirements and continuously optimize our processes to enhance customer satisfaction.

What the role involves

Manage day-to-day operational activities in the CRM calendar based on stakeholders' proposals.

Ensure the execution and deliverability of emails, push notifications, inbox messages and SMS.

Collaborate with CRM managers to define and document CRM processes, workflows and standard operating procedures.

Monitor, escalate and follow up on technical issues or system errors with the Customer Support team, acting as the main point of contact for CRM-related enquiries and support.

Collaborate with cross-functional teams to identify and document business requirements and translate them into CRM functionalities.

Contribute to improving bonus and CRM tools.

Test bonus and campaign mechanics to ensure accuracy.

What we are looking for

Fluency in English, with confidence in oral, written and reading communication.

Good organizational skills and the ability to manage multiple tasks and meet deadlines.

Strong attention to detail, with a willingness to learn how to manage and maintain data accurately.

Good communication and interpersonal skills, with an openness to collaborate across teams.

A proactive attitude and eagerness to learn, with the ability to work both independently and within a team.

Ability to adapt to changing requirements and work in a fast-paced, dynamic environment.

Knowledge of the Microsoft Office suite, especially Excel.

Familiarity with CRM systems is an advantage, but not required — full training will be provided.

Nice to have

Sports enthusiast

Knowledge of online gaming and sportsbook

Previous experience in CRM

What we offer

Medical / Health Insurance

Employee Assistance Programme

Training & Learning Development

Additional benefits vary by country and will be shared during the hiring process.

Please provide your CV in English.