CRM Automation Specialist

Your mission

Keep Bitpanda's Braze running right. You will own the configuration of our Braze workspaces, from the data model behind attributes, events and segments to our templates and content blocks. You understand how APIs and data integrations work, and you can work directly with engineers to scope solutions and fix data issues. Your work lets the CRM team ship campaigns without worrying about the infrastructure underneath.

What you'll do

Configure and maintain our Braze workspaces: attributes, segments, templates, content blocks and Liquid logic.

Set up multi-market sends with Localisation so every language version is right.

Run QA before every send and own deliverability hygiene.

Fix broken attributes, templates and sends first-line; escalate pipeline issues to our MarTech Engineer.

Document the setup so the team is never dependent on one person.

Who you are

You have two to four years administering Braze (or similar CRM platform) for a multi-market programme.

You own configuration, attributes, templates and QA hands-on; you are not looking for a strategy role.

You are comfortable with Liquid, HTML and CSS for email templates, basic SQL for segment checks and reading integration & API documentation.

You document what you build and you check before you send.