Commerical Account Manager, Canada

ABOUT THE ROLE

Commercial Account Managers at Ramp are the primary relationship owners post-implementation, responsible for driving product adoption, spend activation, and long-term account growth across a portfolio of 150–200 commercial customers. As Ramp’s first Account Manager dedicated to Canadian-based customers, you’ll own a portfolio of Canadian commercial accounts; deepening relationships, leading strategic conversations, and identifying opportunities to expand Ramp’s footprint while developing a deep understanding of their local needs and helping shape Ramp’s growing presence in Canada.

WHAT YOU’LL DO

- Build and nurture strong relationships across new and existing high-value commercial customers to better achieve their needs and manage all reporting of health within accounts

- Develop deep, multi-threaded relationships with decision makers at your customers

- Drive spend across your book of business by owning retention, adoption, expansion within existing products, and growth across your your accounts

- Lead Executive Business Reviews within your portfolio to identify opportunities for growth and collaborate with clients on strategy and upcoming product releases

- Execute successful launches of the Ramp platform across top-tier accounts in partnership with our Account Executive and Customer Success teams

- Collaborate with product, support, and marketing teams to provide informed recommendations into Ramp’s product roadmap & customer communication strategy that enhance the customer experience and drive efficiencies throughout the account lifecycle

WHAT YOU NEED

- Minimum 3 years of new business sales or account management experience in a B2B organization

- Ability to anticipate customers’ needs to identify growth opportunities across various types of accounts

- Excellent verbal and written communication skills, as well as interpersonal skills

- Organizational, project management, and time management skills

- Familiarity with basic sales tools and common metrics

- High adaptability and understanding of change within the evolution of a startup

- This is an in-office role in Toronto, 5 days per week. This is not a remote role.

NICE TO HAVES

- Bachelor’s degree from an accredited university

- Experience with financial services sales

- Experience at a high-growth startup

- Expertise in using Salesforce, Outreach, or other productivity tools

- Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)