Collections Specialist

S4 Capital is the tech-led, new-age advertising and marketing services company established in 2018 and listed on the London Stock Exchange. Operating under its single global brand, Monks, the organization was built to disrupt the traditional holding company model by integrating data, content, and digital media into one seamless workflow.

At its core, Media.Monks is designed to help brands navigate the "always-on" digital world through a philosophy of "unitary structure"—meaning no silos, no borders, and a relentless focus on speed, quality, and value.

We are a global collection of talent—makers, thinkers, and tech-enthusiasts—working across 30+ countries. As a global company, we recognise the diversity of our workforce and the importance of promoting a culture of tolerance and acceptance. We are dedicated to establishing a positive and inclusive work environment and extends to all interactions within the company and its business activities worldwide.

The Role

We are looking for a Collections Specialist to work in our Finance team. Based in either Bogota or Kuala Lumpur, this role will perform Collections activities for entities across the region, working to standardised processes, and working in an efficient, and compliant manner while meeting local operational needs.

The successful candidate will report to the Collections Team Lead and will work within the Collections team.

Responsibilities

Manage the end-to-end collections process for assigned customer accounts, ensuring timely receipt of payments.

Where applicable, manage the dunning process for customers in scope, preferably through automated means.

Monitor overdue accounts and proactively follow up with customers via email or other agreed channels.

Analyze customer payment patterns to identify at-risk accounts and recommend appropriate collection strategies.

Collaborate with customers, billing teams, business team members and Cash Application teams to resolve invoice discrepancies and disputes.

Maintain accurate records of collection activities, customer interactions, and payment commitments in the system.

Support month-end and year-end closing by providing accurate aging reports and collections updates.

Identify opportunities to improve collections processes, automate workflows, and reduce Days Sales Outstanding (DSO).

Ensure compliance with internal policies, credit terms, and regulatory requirements.

Work closely with customers, Cash Applications, Billing, Credit, and Controllership to resolve payment disputes and ensure accurate customer account management.

Collaborate with management to provide updates on overdue accounts, cash flow risks, and collection performance.

Communicate directly with customers to address overdue invoices, negotiate payment arrangements, and resolve disputes.

Liaise with third-party collection agencies, if applicable, to support overdue account recovery.

Investigate and resolve payment disputes or discrepancies efficiently and professionally.

Identify root causes of delayed or non-payment and implement corrective actions with internal teams.

Develop strategies to handle difficult or high-risk accounts while maintaining positive customer relationships.

Requirements

A Bachelor's degree in Finance or Accounting is essential.

Strong knowledge of ERP systems’ functionality, specifically NetSuite, is highly desirable.

Minimum 2 years’ experience working within a Collections function.

Strong ability to monitor complex data workflows and identify issues before they impact the business.

Excellent communication skills with a strong command of written and spoken English.

Ability to deliver accurate results under tight deadlines and manage competing priorities effectively.

#LI-CX1