Collections Specialist
Collections Specialist
Location: [Bogotá, Colombia hybrid role]
.Monks Technology Services, part of Media.Monks and S4 Capital, is a global consulting firm mastering AI-powered transformations for the Fortune 100. We combine long-term strategic thinking, deep enterprise experience, and a human-centered approach to help clients transform business processes and dominate their industries.
As part of our commitment to inclusion and in compliance with Law 2466 of 2025 from Colombia, we have available spaces for people with disabilities.
About the Role
As a Collections Specialist, you’ll manage end-to-end collections activities for assigned customer accounts across the region. Reporting to the Collections Team Lead, you’ll ensure timely payment receipt, resolve account discrepancies, maintain accurate records, and help improve collections performance through standardized, efficient, and compliant processes.
Responsibilities
Manage the end-to-end collections process for assigned customer accounts, ensuring timely receipt of payments
Manage customer dunning processes, using automated workflows where applicable
Monitor overdue accounts and proactively follow up with customers through agreed communication channels
Analyze payment patterns, identify at-risk accounts, and recommend appropriate collection strategies
Collaborate with customers, Billing, Credit, Cash Applications, Controllership, and business teams to resolve invoice discrepancies and disputes
Negotiate payment arrangements while maintaining positive customer relationships
Investigate root causes of delayed or missed payments and coordinate corrective actions
Maintain accurate records of collection activities, customer interactions, and payment commitments
Support month-end and year-end closing by providing aging reports and collections updates
Report overdue accounts, cash-flow risks, potential bad debt, and collection performance to management
Liaise with third-party collection agencies when required
Identify opportunities to automate workflows, improve collections processes, and reduce Days Sales Outstanding
Ensure compliance with internal policies, credit terms, and applicable regulatory requirements
Other duties as assigned
About You
Qualifications & Skills
2+ years of experience working in a collections function
Bachelor’s degree in Finance or Accounting
Strong knowledge of ERP system functionality; experience with NetSuite is highly desirable
Strong analytical skills with the ability to monitor complex data, identify payment risks, and resolve discrepancies
Excellent written and verbal English communication skills
Ability to communicate professionally with customers and internal stakeholders
Strong problem-solving skills and a proactive, outcome-oriented approach
Ability to work independently under the direction of a team lead
Ability to deliver accurate results under tight deadlines and manage competing priorities
Collaborative, resilient, and service-oriented mindset
At.Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.
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