Collections Senior Specialist
Senior Collections Specialist
Location: [Bogotá, Colombia hybrid role]
.Monks Technology Services, part of Media.Monks and S4 Capital, is a global consulting firm mastering AI-powered transformations for the Fortune 100. We combine long-term strategic thinking, deep enterprise experience, and a human-centered approach to help clients transform business processes and dominate their industries.
As part of our commitment to inclusion and in compliance with Law 2466 of 2025 from Colombia, we have available spaces for people with disabilities.
About the Role
As a Senior Collections Specialist, you’ll manage end-to-end collections activities for assigned customer accounts across the region. Reporting to the Collections Team Lead, you’ll ensure timely payments, resolve disputes, reduce Days Sales Outstanding (DSO), and support standardized, efficient, and compliant processes while addressing local operational needs.
Responsibilities
Manage the end-to-end collections process for assigned customer accounts, ensuring timely receipt of payments
Manage customer dunning processes, using automated workflows where applicable
Monitor overdue accounts and proactively follow up with customers through agreed communication channels
Analyze payment patterns, identify at-risk accounts, and recommend appropriate collection strategies
Investigate payment disputes and discrepancies, identify root causes, and coordinate corrective actions
Collaborate with customers, Billing, Cash Applications, Credit, Controllership, and business teams to resolve account issues
Negotiate payment arrangements while maintaining positive customer relationships
Maintain accurate records of collection activities, customer interactions, and payment commitments
Support month-end and year-end closing with accurate aging reports and collections updates
Identify opportunities to automate workflows, improve collections processes, and reduce DSO
Escalate potential bad debt, cash-flow risks, and high-risk accounts to management
Ensure compliance with internal policies, credit terms, standardized processes, and regulatory requirements
Liaise with third-party collection agencies when needed to support overdue account recovery
Coach junior specialists and interns on technical issues and exception resolution
Help establish and manage the team’s day-to-day goals and priorities
Support the onboarding and training of new team members
Contribute to an inclusive, collaborative culture in which process improvements are shared and celebrated
Other duties as assigned
About You
Qualifications & Skills
3–5 years of experience in a Collections function
Bachelor’s degree in Finance or Accounting preferred
Strong understanding of end-to-end customer collections, aging analysis, dispute resolution, and dunning processes
Experience monitoring payment patterns, identifying credit risks, and developing strategies for difficult or high-risk accounts
Strong knowledge of ERP functionality; NetSuite experience is highly desirable
Ability to analyze complex data workflows and identify issues before they affect the business
Excellent written and spoken English for effective communication in a global environment
Strong problem-solving, negotiation, and stakeholder-management skills
Collaborative, resilient, and service-oriented approach
Ability to work independently under the direction of the Collections Team Lead or Global Order-to-Cash Lead
Ability to deliver accurate results under tight deadlines and manage competing priorities effectively
At.Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.
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