CloudOps Engineer

Why is this a critical role at OneTrust?

What is the challenge / type of challenges someone in this role will have the opportunity to take on?  What impact does someone in this role have the opportunity to make within the company, for our customers and on a larger scale in the evolution of privacy and trust?

An awareness of current issues affecting the industry and its technologies

Create innovative, scalable, fault-tolerant software solutions for our clients and customer base

Expand existing software to meet the changing needs of our key demographics

What does this person do each day/each week?

Describe a true to life day in the life for someone in this role.  What do they do and how do they do it?  Goal is to paint a real, genuine picture so candidates can see themselves in the role.

Support production customers by monitoring and maintaining our cloud application & cloud infrastructure hosting it

Build scripts for operational automation and incident response

Handle processes surrounding cloud application deployment for our agile release

Work with the monitoring, tuning, maintenance, and support of Linux, Azure SQL, Kubernetes, Kafka, MongoDB and other cloud infrastructure/services.

Define, measure, and meet key operational metrics including performance, incidents, capacity, and availability

Run incident resolution within the environment, facilitating teamwork with other departments as required

Build out lifecycle processes to mitigate risk and ensure platforms remain current, in accordance with industry standards and methodologies

Automate the deployment of new software to cloud environment in coordination with DevOps engineers

Primary Responsibilities

What are the primary responsibilities and expected results needed to effectively address the challenge(s) and/or deliver on the business objective(s) above?  How do you define success in this role?  We recommend providing 3-5 OKRs.

Has a good understanding of best practices and comfortable with cloud infrastructure and writing code

Uses and understands tools needed to debug and diagnose issues in a production environment

Work on Automation of routine manual tasks.

Has a good understanding of all the components they are responsible for

Performs standard infrastructure, cloud operations tasks. Contributes to project planning and reviews.

Decomposes and completes small to medium sized projects independently

Shows initiative and assists when needed without being asked. Provides guidance to entry-level engineers. Constructively escalates problems and issues

Gives junior engineers guidance and takes constructive feedback from seniors. Documents work

Work on rolling out new technologies across production environments.

Job Requirements

The Right Hire

What success factors will determine if a person is a Top, Average or Under Performer in this role?  Consider the combination of experience, hard skills, soft skills, intangible characteristics, behaviors / approach to work and motivators needed to hit these objectives and key results and ultimately be successful at OneTrust long term.

Team-player and enjoy collaboration

Passionate about high quality work and attention to detail

Proactive about identifying problems

Learns to analyze the impact of ideas and solutions

Develops skills to handle changing situations, new ideas, and ambiguity

Self-motivated and technically curious

Self-directed, able to prioritize and manage multiple tasks

Hard Requirements

List any true, non-negotiable job requirements for the role including but not limited to degree, certifications, hard skills, proficiency level and proven experience.  Limit to only what is necessary to perform in the role.  Required skills must include years of experience or proficiency level. Keep in mind, a candidate must meet all requirements to be considered.

Bachelor’s degree in Computer Science, Engineering, or related technical field

2-3 years of experience as CloudOps Engineer, Systems Engineer, or DevOps Engineer

2 years of experience working with the Microsoft Azure platform or another public cloud platform

Experience with automation/configuration management using Docker, Chef, Terraform, or an equivalent

Hands on experience with coding and scripting (Java, Python, Bash, Perl and/or Ruby)

Strong distributed systems knowledge and services implementation, and/or operation experience

Experience with SQL and NoSQL databases

Hands on experience with CI/CD pipeline and tools (Jenkins or similar tools)

Knowledge in collecting distributed logs/events and automating triggers based on events (Elastic Stack or similar)

Experience working in an Agile development environment

Good verbal and written interpersonal skills; with ability to clearly and effectively articulate ideas and direction of projects

Ability to plan, schedule and monitor work activities to meet time and quality targets

Ability to function in a rapidly changing environment

Extra Impressive

List any additional preferred qualifications, hard skills, work experience, certifications, proficiency level.  Candidate will not be required to have everything below to be considered, but this list will differentiate between a good and a great candidate.

Master's degree in Computer Science, Engineering, or related technical field

Hands on experience with Azure Cloud services

Hands on experience with ELK stack and Kubernetesa