Clinical Reimbursement Assistant
Position type: temp-to-perm
Location: United States, fully remote
Hours: Full time, Monday - Friday, standard business hours
Position Summary
The Clinical Reimbursement Assistant – Genetic Testing supports Natera’s Clinical Billing and Genetic Counseling teams by assisting with reimbursement workflows, obtaining medical records, medical record review, case review and coordination, and cross-functional projects.
This is an entry-level role designed for highly motivated individuals interested in healthcare operations, genetic testing, and reimbursement strategy. The Clinical Assistant works closely with Genetic Counselors and cross-functional billing teams to ensure cases are properly documented, organized, and prepared for insurance review.
This role is ideal for candidates with a background in biology, genetics, or life sciences who are detail-oriented, organized, and eager to grow within a healthcare environment.
Primary Responsibilities
Case & Product Support
Request and review medical records to identify relevant clinical information (e.g., personal and family history) to support genetic testing cases
Flag missing or incomplete documentation for follow-up
Assist with assembling documentation packets for prior authorization, claims, or appeals submission
Maintain accurate case documentation within internal systems
Medical Records Coordination
Send and track medical record requests
Monitor case pipelines to ensure required documentation is received
Update internal systems to reflect record status and next steps
Meet defined daily/weekly task metrics related to record requests and case movement
Project & Outreach Support
Support provider and patient outreach initiatives related to documentation or required forms
Assist with tracking outreach efforts and responses
Contribute to internal projects focused on operational improvement and workflow efficiency
Across all functions:
Collaborate with Genetic Counselors, Prior Authorization, Billing, and Appeals teams
Participate in team meetings and process improvement initiatives
Maintain accurate documentation and compliance with HIPAA/PHI standards
Qualifications
Required
High School Diploma or equivalent
Bachelor’s degree in biology, genetics, life sciences, public health, or related field OR equivalent tears of relevant experience
Strong attention to detail and organizational skills
Ability to read and interpret medical documentation
Comfort working in a data-driven, process-oriented environment
Preferred
Academic background in genetics or healthcare-related discipline
Experience working with medical records, healthcare documentation, or insurance workflows
Familiarity with Salesforce and Google Workspace
Knowledge, Skills, and Abilities
Strong written and verbal communication skills
Ability to manage multiple cases and priorities simultaneously
High level of accuracy and attention to detail
Comfort learning new systems and workflows
Demonstrated initiative and willingness to learn
Ability to work independently in a remote environment
Growth & Development
This role offers exposure to:
Genetic testing operations
Healthcare reimbursement strategy
Cross-functional billing workflows
Data tracking and operational process improvement
Natera promotes career growth, hands-on learning, and fully remote work opportunities. The Clinical Assistant I role provides direct exposure to genetic testing operations, reimbursement strategy, and cross-functional healthcare workflows. Many individuals in this role develop skills that prepare them for advanced positions within healthcare operations or for graduate-level programs such as genetic counseling, nursing, or medicine.
If you are an eager learner who thrives in a fast-paced, detail-oriented environment and are interested in building practical experience at the intersection of genetics and healthcare reimbursement, we encourage you to apply!
The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Remote USA
$17.04—$25 USD